Business ProfileforStanley's Bedding & Furniture Co., Inc.

My *********** went to ********* on April 2nd, 2023 & purchased a sectional couch. Mind you, 95% of the furniture in our home was purchased from *********, never had a problem, never had reason to believe we would. Our sectional was delivered the second week in May. Right away we found things we weren't happy with, the main thing being the exposed metal frame on the backside of each recliner. Our couch sits i the middle of the living room. The skirt on the back of each recliner is too short, by 4-6 inches to hide the metal frame. It is unsightly to say the least, sticks out like a sore thumb. I contacted the salesperson within an hour of the delivery. I was told it had to go through the proper channels. They would send a tech to look at it, but he's old *********** would send us a postcard within 10 days to set up an appointment. Nevertheless he contacted us & a week later, last week, a week after it was delivered. He was in a complete rush, did something to one of the many wrinkles in the couch, which did help, but he did not want to hear about anything else & upon pointing out the exposed metal, he told us that's the way it's made, nothing he can do. Finally, yesterday, May 22, we contacted *****, the store manager. He told us to come in to the store. He told us the week prior that they would do anything they had to do to make this right. We went to the store & met with *****. It was the worst customer service experience I've ever had. He was demeaning, condescending, nasty, would not let us finish a sentence, I could go on & on. He basically told us there was nothing he could do, we bought it & would have to live with it. I told him I did not want to keep the couch. I wasn't going to pay for a couch I was not happy with. He got arrogant & told me to contact the finance company & told me to have a nice day! Felt like I was slapped in the face. I don't want the couch & would love for them to pick it up so I can be done with this.