Business ProfileforCulinary Depot Inc.

Ordered a medical fridge rated for the storage of life-saving insulin for multiple diabetics in my household so we no longer had to share the kitchen food fridge with medical needs. Given that our area is commonly impacted with power outages and hurricanes, this smaller medical-grade fridge is intended to be large enough to hold thousands of dollars of insulin while being small enough to carefully move near our gas generator in times of need.The medical fridge arrived nearly 3 weeks after purchase already damaged after an impact during shipping to one of the top corners proved strong enough to crush the thick case metal inward. I was told not to move the device and at the time of writing it's still sat over a week later, covered in a tarp, in the middle of my driveway. Right where it was delivered to me.Multiple phone calls, photo documentation, and emails were made over a period of a week trying to get a replacement. It was agreed that the unit was damaged and that as a medical device is unusable for its purpose. Yet over the next few days no resolution was made with multiple attempts by the customer reps to deflect ownership of the issue onto "The Warehouse" and the freight shipper. Eventually after yet another phone call where I was shunted to voicemail, I was unceremoniously given an insulting refund offer -over email- of $150, that's $610 less than what I payed for the medical fridge, and a confusing statement of support of an unclarified warranty; a warranty I have no intention of using for goods that arrived damaged.If you or your business is okay with getting sent damaged items and still, even after following Culinary Depot's guidance with regards to freight damages, get the run-around and an insulting refund offer that's 1/5th less than what you paid when all you want is a replacement, then Culinary Depot is the right company for you. For my family and the difficulties that COVID-times has imposed upon us, this has been a frustrating disaster.