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          Find a Location

          Turtle Beach has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileTurtle Beach

            Home Electronics
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            44 S Broadway Fl 4

            White Plains, NY 10601-4425

            Visit Website
            (914) 345-2255

            Customer Reviews

            1.74/5

            Average of 23 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            23 complaints closed in last 3 years

            7 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 49

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Overview

            Turtle Beach Corporation is one of the world’s leading gaming accessory providers. The Turtle Beach brand is known for pioneering first-to-market features and patented innovations in high-quality, comfort-driven headsets for all levels of gamer, making it a fan-favorite brand and the market leader in console gaming audio for the last decade. Turtle Beach’s ROCCAT brand combines detail-loving German innovation with a genuine passion for designing the best PC gaming products. Under the ROCCAT brand, Turtle Beach creates award-winning keyboards, mice, headsets, mousepads, and other PC accessories. Turtle Beach’s Neat Microphones brand creates high-quality USB and analog microphones for gamers, streamers, and professionals that embrace cutting-edge technology and design.

            Business Details

            This is a multi-location business.

            Find a Location

            Turtle Beach has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              44 S Broadway Fl 4, White Plains, NY 10601-4425
              BBB File Opened:
              7/1/1994
              Years in Business:
              49
              Business Started:
              1/1/1975
              Business Incorporated:
              4/3/1997
              Type of Entity:
              Corporation
              Alternate Business Name
              • Turtle Beach Corporation
              Business Management
              • Mr. Juergen Stark, Chairperson/CEO
              Contact Information

              Principal

              • Mr. Juergen Stark, Chairperson/CEO
              Additional Contact Information

              Fax Numbers

              • (914) 345-2266
                Primary Fax
              Read More Business Details and See Alerts

              Customer Complaints

              23 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/03/2024

              Complaint Type:
              Order Issues
              Status:
              Answered
              My son had a pair of headphones. He went to pick them up and they broke. He wasn't doing anything to justify breaking them. Turtle Beach is refusing to assist because it was just barely out of the warranty period. It's blatantly clear from the pictures I sent that this wasn't his fault and Turtle Beach should be taking care of sending out a faulty product. Please email me correspondence so I have future proof of what was said. This is the second very very expensive pair from them that this has happened with so it's obviously a design flaw. Not only is it us with this issue, but so many that I've researched about.
              Read More
              Read 22 More Complaints

              Customer Reviews

              23 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Devale J

              04/09/2024

              Terrible product. Bought the Stealth 700 and the transmitter failed after about a year. **************** doesn't care to help and can't buy a replacement on their website.

              Turtle Beach Response

              04/10/2024

              Sorry to hear about the experience you've have with our products, Devale.We were able to locate your case, and unfortunately, your headset has been discontinued. As a courtesy to our customers, we try to carry replacement parts for one year after the official date that a product was discontinued. Beyond this period we have no obligation to carry replacement parts that are no longer in production, since a product was discontinued. It would be very costly to maintain inventory of such parts and the purchase price for consumers would be too high.While we can't assist with out of warranty products, please know that our dedicated Support Team is always happy to assist customers while they are still within our product's warranty period.If you have any additional questions related to your headset's warranty coverage, please take the time to reach out directly to our Support Team with your inquiry. Their contact form can be accessed from the Support section of the Turtle Beach website, or you can reply back to the last email you received from your dedicated Support Rep.Best Regards.
              Read 22 More Customer Reviews

              Local BBB

              BBB Serving Metropolitan New York

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