Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

BNY Mellon has 26 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • BNY Mellon

      240 Greenwich St 9th Fl West New York, NY 10286-0001

      BBB Accredited Business
    • BNY Mellon

      BNY Mellon Center 500 Grant Street, Suite 1925 Pittsburgh, PA 15258-0001

    • BNY Mellon

      BNY Mellon Center 1735 Market Street Philadelphia, PA 19103-7501

    • BNY Mellon Shareowner Services

      500 Grant St. Pittsburgh, PA 15258-2502

    • BNY Mellon Shareowner Services

      P.O. Box 358010 Pittsburgh, PA 15252-8010

    Business ProfileforBNY Mellon

    Bank
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    31 complaints closed in last 3 years

    16 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/22/1923

    Years in Business: 240

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    BNY Mellon is an investments company started by Alexander Hamilton. They provide investment management, investment services and wealth management that help institutions and individuals succeed in markets all over the world.

    Business Details

    This is a multi-location business.

    Find a Location

    BNY Mellon has 26 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • BNY Mellon

        240 Greenwich St 9th Fl West New York, NY 10286-0001

        BBB Accredited Business
      • BNY Mellon

        BNY Mellon Center 500 Grant Street, Suite 1925 Pittsburgh, PA 15258-0001

      • BNY Mellon

        BNY Mellon Center 1735 Market Street Philadelphia, PA 19103-7501

      • BNY Mellon Shareowner Services

        500 Grant St. Pittsburgh, PA 15258-2502

      • BNY Mellon Shareowner Services

        P.O. Box 358010 Pittsburgh, PA 15252-8010

      Headquarters
      240 Greenwich St 9th Fl West, New York, NY 10286-0001
      BBB File Opened:
      10/22/1923
      Years in Business:
      240
      Business Started:
      1/1/1784
      Accredited Since:
      10/22/1923
      Type of Entity:
      Corporation
      Alternate Business Name
      • The Bank of New York Mellon
      • Bank of New York
      • Dreyfus
      Business Management
      • Mr. Mitchell E. Harris, CEO, Investment Management

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      31 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/03/2024

      Complaint Type:
      Billing Issues
      Status:
      Answered
      a security has been given to corporation ( asset - backed securities unit ) & ( ****************** and I have received nothing in return. (It is unlawful to maintain or extend credit to or for any customer without collateral or on any other collateral than securities) - securities exchange act of 1934securities fraud has occurred. As I was the one who extended credit per supreme court case law "A national bank has no power to lend its credit to any person or corporation . . . ***** v. ************ ***** SEC filings clearly go over what happens after the security is taken custody of and which is sold to make money for the institution. My credit card should be issued because the bank was paid and I was not. Hopefully this can be resolved without me moving forward with the administrative process. it involved my social security number so it is a, security ( it cant be refuted ) a extension of my own credit A Private Banker is a Financial Institution; Unincorporated Banking Institution; and **************** pursuant to 31 U.S.C. 5312. i issued a note legally, securities holder definition is attached to complaint. you are the trustee of ****************
      Read More

      Customer Reviews

      4 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Cinthia S

      1 star

      05/12/2023

      This company has filed fraudulent documents on my property purporting to be the ***** 2005-19 trustee. I reported this in March 2023 and again in April 4, 2023 to **** and no one has gotten back to me in over 70 days. The SEC confirms there is no such trust name and **** and the operator at the **** continue to yell at me for follow info up and hang up the phone on me. I am an elderly woman who is disabled and I nor anyone else should have to deal with such abuse from a company. They refuse to let me speak to a manager as well. I hope someone sees this and can please help me find out why a company can get away with this in *******. I am incurring damages daily as until this is resolved and yes I have put my request in writing as well with absolutely no response.

      Local BBB

      BBB Serving Metropolitan New York

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.