Business ProfileforAJ Madison

March 19, 2024, I spoke to a sales *** from AJ Madison, *********************. At which time I inquired about the Ilve Nostalgie II Collection 60 Inch Freestanding Dual Fuel Range Model no. ************I received a quote and the next week, we ordered it. The model number reflects natural gas. Not only did ****** mis***resent the timeline (he said 7-10 bus. days but it was not delivered until May 1st) but he also has lied about me not ordering a natural gas stove. The box that it was delivered in clearly states natural gas. Upon opening the box and setting it up for installation, we noticed that the stove was actually converted to Liquid Propane from ************ We immediately called AJ madison and spoke to ****** from CS. We sent her serial number, model number and she also confirmed on the phone that it should have been natural gas. We went back and forth with ****** for a bit and the only thing we has accomplished was getting the conversion parts shipped. We were then handed off to ******** from the Service Dpt. During our discussions with ****** and ********, we requested/ demanded that AJ Madison should be responsible for the conversion, whether it be reimburse or have their technicians do it. We were then told that they would not because ****** said *********** was never discussed. However, I did indeed order a natural gas stove with a model number a serial to prove it. We were then told that AJ Madison does not do installation and that they only supply drivers. However, you can add on a installation service- according to their website. My dad and also the builder of my home, *****************************, spoke to ****** from CS on August 13 and I also emailed ******** the same day stating that at this point, we have to hire our own techs., who are scheduled to come install on August 23rd unless we hear that AJ Madison will be sending techs out. We were told someone would get back to us within 24 hrs but, we never did. The install costs us $989.00 and we expect a full reimbursement.