Business ProfileforHomeVault, LLC

I am relocating from California to New Mexico for work. On 5/24/22 I submitted a rental application for a property listed for rent at **** ***** **** ** *** Farmington, NM. This property was listed for rent through Home Vault LLC. I paid $65 (which I understand was a non-refundable amount) in order to qualify for that property. On 6/1/22 I was notified that property was no longer available for rent and was now for sale. I was offered the opportunity to purchase (I declined) or to transfer my application to another property. On 6/2/22 I selected a property for rent on *** ***** ***** ** Farmington NM. On 6/7/22 my application was approved for this property. On 6/8/22 I received a long email of information pertaining to the lease fees, within the email it stated I had 24hrs to pay the holding fee of $1400 since they often have many applicants interested in the same property. Paying the holding fee removed the property off the market and would prompt for them to send me the lease. In one of the many terms & conditions, the company states that a lease must be signed within 3 days of receiving a verbal, written or email approval. I moved to New Mexico on 6/11, after driving around the city, the property on *** ***** ***** ** did not seem to be in a safe neighborhood. I reached out to Jasmine P*** on 6/17 requesting information on a property that was in a much better location. This was the first time Jasmine notified me my holding fee would be forfeited if I moved my application, she informed me my lease would be sent out today (6/17). The lease was sent out on 6/28, 21 days after approval, 11 days after the mentioned date. All these days in between allowed me to do in person research, drive around the city, meet residents and get feedback on the area. I made the tough decision to not move forward with the property and requested a refund. I feel entitled to a refund due to the pressure to move fast on the holding fee and lack of communication and missed deadlines.