Business ProfileforDefined Fitness
At-a-glance
Related Categories
Overview
Business Details
This is a multi-location business.
- Location of This Business
- 5850 Eubank Blvd NE Ste B20, Albuquerque, NM 87111-6121
- BBB File Opened:
- 10/6/1997
- Years in Business:
- 36
- Business Started:
- 7/1/1988
- Business Incorporated:
- 10/1/2001
- Type of Entity:
- Corporation
- Business Management
- Ms. Reta Jones, Vice President of Finance
- Mr. E. Larry Lujan, President
- Mr. Mark Fisher, CEO
- Ms. Brandisce Perry, Marketing Manager
- Contact Information
Principal
- Ms. Reta Jones, Vice President of Finance
- Mr. E. Larry Lujan, President
- Mr. Mark Fisher, CEO
Customer Contact
- Mr. Roy Jessee, Accounting Manager
- Mr. Paul Blanchard, Treasurer
- Mr. E. Larry Lujan, President
- Ms. Brandisce Perry, Marketing Manager
- Additional Contact Information
Fax Numbers
- (505) 888-3411Primary Fax
- (505) 899-1080Other Fax
Phone Numbers
- (505) 899-0086Other Phone
- (505) 888-7097Other Phone
Email Addresses
- Complaint
- Inquiry
- (505) 888-3411
Customer Complaints
52 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
09/01/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On 2 different occasions I have gone into the gym to cancel mine and my minor daughter's gym membership only to be turned away being told because of processing my memberships cannot be cancelled and told to come back. This is purposely done in hopes that customers will give up and Defined Fitness can continue to charge them fees for nothing! I was charged 151.92 on 08/12 and 150.36 on 09/01 to a new debit card that Defined fitness was not authorized to charge. I have paid this gym for over 14 months and only used 1 day in that time. I want my memberships cancelled and 302.28 refunded to me.
I had a 12 month agreement for myself and my daughter which ended June 30, 2024. I was charged 86 a month. Went to cancel my membership and was told it could not be done because payment was being process. They have charged my debit card 150 in Aug and 150 in Sept on my debit card that number 1 they have not been authorized to use and number 2 overcharging me for what I have no idea. Defined fitness tries to make it impossible to cancel membership so as to keep billing customers. I have paid over 1200 in a year for nothing, I want my money back for Aug and Sept and my membership and my minor daughters membership cancelled immediately with no more run around from this company continuously telling me to come back a different day. They are using these tactics to steal money from people or hope the people will just give up
Customer Reviews
17 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Amy M
07/23/2024
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.