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Find a Location

EC-Council, Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforEC-Council, Inc.

    Information Technology Services
    BBB accredited business

    At-a-glance

    Customer Reviews

    2.33/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    7 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/14/2017

    Years in Business: 20

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Information Technology Services. EC-Council offers courses throughout the globe via online training 

    Products & Services

    Certified Ethical Hacker Course, Certified Chief Information Security Officer (CCISO) Course , Certified Network Defender (CND) Course, EC-Council Certified Security Analyst (ECSA) Course, Certified Secure Computer User (CSCU) Course , Certified Incident Handler (CIH) Course, Computer Hacking Forensic Investigator (CHFI) Course, CAST 611 - Advanced Penetration Testing Course, CAST 612 - Advanced Mobile Hacking and Forensics Course, CAST 614 - Advanced Network Defense Course, EC-Council Foundation Global CISO Forum, TakeDownCon IT Security Conference, Hacker Halted IT Security Conference - Atlanta, Global Cyberlympics - Cyber Competition

    Business Details

    Location of This Business
    101C Sun Ave NE, Albuquerque, NM 87109-4468
    BBB File Opened:
    11/27/2012
    Years in Business:
    20
    Business Started:
    12/22/2003
    Business Started Locally:
    1/1/2007
    Business Incorporated:
    9/14/2006
    Accredited Since:
    12/14/2017
    Type of Entity:
    Corporation
    Alternate Business Name
    • EC-Council USA
    • International Council of E-Commerce Consultants
    • EC-Council New Mexico
    Hours of Operation

    Primary

    M:
    8:00 AM - 5:00 PM
    T:
    8:00 AM - 5:00 PM
    W:
    8:00 AM - 5:00 PM
    Th:
    8:00 AM - 5:00 PM
    F:
    8:00 AM - 5:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Mr. Steve Graham, Secretary
    • Mr. Eric R. Lopez, Treasurer
    • Mr. Sanjay Bavisi, President
    Contact Information

    Principal

    • Mr. Eric R. Lopez, Treasurer

    Customer Contact

    • Mr. Eric R. Lopez, Treasurer

    Customer Complaints

    8 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/09/2024

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I made a purchase at 09:30 EST on 2/9/2024 to email from Ec Council totaling $59.35 and it stated that I would receive login information shortly. Which as of 14:00 EST I had received absolutely nothing from EC Council. So I contacted them directly and they stated they could find nothing and wanted to reach out to their support team. Spoke to ***** ******* and you can see the emails for his request for a refund. However with the track record of EC Council not having any record of said transaction nor knowing anything about their own products and sales I contacted my credit card company (**** *******) and opened a dispute with them as well. Upon speaking with the credit card company they could see the transaction and stated it was approved according to representative *****. She advised me that I had to contact **** ******* back in 3-5 days after the charged cleared. Which I will do and also will be contacting Federal Trade Commission to file complaint/dispute for false advertisement against EC Council.
    Read More

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Michael E

    1 star

    02/25/2023

    EC-Councils website states if you choose to attend an officially authorized corresponding hacking training course, you will be able to take the exam online at the end of the course. All other exams are delivered through Prometric and VUE testing centers. ******* exam consists of 150 questions and the passing score is 70%" (EC-COUNCIL, 2023).I have passed the exam two times and still have failed under their " each test is different" statement with no specifics of what that score is or why foreign material from the book is injected to all their exams.I recommend SANS training and GIAC certs over all cybersecurity ec council products.Students beware.

    EC-Council, Inc. Response

    03/10/2023

    The Certification passing criteria mentioned in this complaint is not accurate, the official passing criteria can be found on our official certification site: *************************************** As an **** ***** certified body, our exam process including our Cut Score, psychometric analysis process, and exam form review process have all been independently certified by ****. While we understand a variable cut score can be unclear to some, it is independently certified and fair to all. Our official Accredited explanation is available here: ***************************************/certified-ethical-hacker.html Passing Criteria:In order to maintain the high integrity of our certifications exams, EC-Council Exams are provided in multiple forms (I.e. different question banks). Each form is carefully analyzed through beta testing with an appropriate sample group under the purview of a committee of subject matter experts that ensure that each of our exams not only have academic rigor but also have "real world" applicability. We also have a process to determine the difficulty rating of each question . The individual rating then contributes to an overall "Cut Score" for each exam form. To ensure each form has equal assessment standards, cut scores are set on a "per exam form" basis. Depending on which exam form is challenged, cut scores can range from 60% to 85%. To further clarify, Exam form Cut Scores are set by the aggregate difficulty level of each question after those questions have gone through Beta testing for months, with hundreds of candidates. If after hundreds of test takers have submitted answers and, for example 70% of them were correct, the cut score for that single item is set to 70. Each question is evaluated at that level, not only before it makes it onto an exam, but they are also subject to continuous monitoring and validation by independent psychometricians. Each question must maintain the same performance levels in their live testing state in order to remain in the live exam form. There are multiple exam forms with rotating questions to ensure exam integrity is maintained. If for instance a single cut score was maintained across multiple forms of exams, it would not be a fair process as the difficulty measure would not coincide with the actually difficulty of the exam. As an additional measure to ensure impartiality and fairness, Each certification we provide also has an external ************** to provide independent review and decision on our exam items, as well as the exam appeal process. If any candidate feels their test results were affected for any reason, they are welcomed to appeal the results, details are published here: ***************************************/appeal-procedure.html as well as a full explanation of the independence of the committee who reviews and decides on the appeal outcome. As stated on the **** website linked above, this process as well as all of the policies that surround it are fully accredited by **** and have proven at scale, to be a fair and regulated approach to delivering fair and accurate examinations resulting in either the conference of certification, or the failure of the candidate. We do not take our examination or certification process lightly and welcome all candidates who feel their examination results are inaccurate, unfair, or unclear to file an appeal. From ANAB's website(***********************************************************):The Value of ISO/IEC ***** Accreditation The **** symbol signals to an employer that the credential holder has undergone a valid, fair, and reliable assessment to verify that they have the necessary competencies to practice.**** accreditation provides an added layer of legal defensibility against invalid claims.Many government agencies, such as the **** ********** of Defense, ********** of ******* Federal and State OSHA, and the **** rely on **** accreditation as it assures the competency of the certification program.The accountability and transparency built into the **** process support conformity assessment attestations, and can result in reduced liability insurance.

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