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          Grand Sanitation Service, Inc. has 1 locations, listed below.

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            Business ProfileforGrand Sanitation Service, Inc.

            Garbage Removal
            BBB accredited business

            At-a-glance

            Customer Reviews

            2.25/5stars

            Average of 16 Customer Reviews

            Customer Complaints

            9 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 11/25/2014

            Years in Business: 37

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            BBB File Opened:
            8/19/2004
            Years in Business:
            37
            Business Started:
            1/1/1987
            Business Incorporated:
            6/1/1998
            Accredited Since:
            11/25/2014
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 1084011 for this business, issued by US Department of Transportation (DOT)

            These agencies may include:

            US Department of Transportation (DOT)

            1200 New Jersey Ave, SE

            Washington DC 20590

            (202) 366-4000

            http://www.dot.gov

            BBB records show a license number of 133710 for this business, issued by Department of Environmental Protection

            These agencies may include:

            Department of Environmental Protection

            401 E State St

            Trenton NJ 08608

            (866) 337-5669

            Type of Entity:
            Corporation
            Alternate Business Name
            • Grand Sanitation
            • Grand Sanitation Service
            Business Management
            • Mr. Richard Golinello, President
            Contact Information

            Principal

            • Mr. Richard Golinello, President

            Customer Contact

            • Mr. Richard Golinello, President
            Additional Contact Information

            Fax Numbers

            • (908) 222-1577
              Primary Fax

            Email Addresses

            Customer Complaints

            9 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/10/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            I didn't have garbage pick up for the week of June 26th, I called Grand Sanitation on June 29th to inquire what was the problem and they said they would send someone to my home by the end of the day. however, the garbage was never collected. I called again on July 5th because the garbage was overflowing and it had a foul odor. It wasn't until Friday July 7th when I called again and I spoke to a supervisor and I stated that the garbage smelled fouled and the garbage can had maggots that they decided to send someone to pick up the garbage. However, when I spoke to them on July 7th I asked them to take the garbage container because not only did it have maggots, it smelled horrible but it was also broken. The supervisor ***, stated me that she would have someone pick up the container and stated that they wouldn't provide another one for me. By Saturday July 8th, I sent an email because the container was still on the street and the neighbors were complaining. ******* from GS replied and stated that someone would pick up the container. Today July 10th the container it's still on the street in front of my house and full of maggots. Grand sanitation is not taking responsibility for their actions and its causing not only a harmful living environment but friction between me and my neighbors.
            Read More

            Customer Reviews

            16 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            John D

            11/30/2023

            STEER CLEAR OF THIS COMPANY OF THIEVES!!! I cancelled my service with this company as of the end of September. On October 2, 2023, Grand Sanitation came to my home, and not only took my trash, they also stole my grandson's $1000.00 stroller system that was not near the trash cans. The reason I cancelled with them was because they wouldn't take any trash that was outside of the can. I contacted the company to inform them of the theft, and they said they were not in my area that day, and not at my home due to the contract being cancelled. I have video and pictures of the employees on my property. I have tried up until today to have a resolution to the theft. The company does not respond to calls, emails, etc. Today, November 30, 2023, once again this company trespassed onto my property and not only took the trash, but a flooring nailer and airhose that was again, not in or around the can, I have video showing their employees on my property and loading this nailer into the truck. I called and was told they were not on my street today, and to come to the office with video proof, which I did. The manager *** was not courteous or man enough to even come out of his office to view the footage, and told us it was our fault for leaving property by the garage. How is this our fault, when they are NOT UNDER CONTRACT, TRESPASSED AND STOLE PROPERTY TWICE??!! I have now had to contact the police and file a report of theft, and they also continued to charge my credit card, after denying that they were at my house on the days the thefts occurred. I wish there was a way to leave negative stars because that's what this company deserves...DO YOURSELF A HUGE FAVOR AND DO NOT USE THESE LYING, TRESPASSING THIEVES!!!

            Local BBB

            BBB Serving New Jersey

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