Business ProfileforGrand Sanitation Service, Inc.

I started using Grand Sanitation toward the end of 2020. This was during COVID and I was working full time in an essential business. I got a bill in the mail and I put the first payment on my credit card. I got nothing in the mail after the first bill but I got a message on my phone on June 17, 2021 from someone named Mike who told me my service was going to be suspended for non-payment. I called and left messages for Mike but got no return call. Service stopped but a while later I got a notice from them charging me for months after they stopped the service. I called in December and spoke to a rep and explained the situation that I was not getting bills mailed to me and she said they had changed billing companies. She did not know why I did not get the bills in the mail. She said that I never made any payment at all and Mike had left the company a while ago. She said someone would get back to me and I never received a call. I logged into my old email address and I saw bills from them being sent to my old email from two different companies. One company said Netcomm and one just said Billing. They sent me bills by email up until April of 2023. They had also sent a receipt email for the payment I put on my credit card. I was never informed that they were emailing bills to me instead of sending by mail. And I had stopped using that email address a while before. I called again in July of 2023 and spoke to a woman. I believe her name is Cassandra. She removed all of the charges for months after the service had stopped. I told her that I would pay for the months that I got the service but not for late fees or suspension fees since I tried repeatedly to contact Mike before the service was suspended. She accepted the payment of $122.00. I now got another notice from them for another 133.46 and when calling I found out it is for late fees. I do not feel that I owe this company any more money.