Business ProfileforMack Camera Service

I bought 15 warranties from **** about 5 years ago for a total of about $1700. Every time I needed service it was nightmare drag. It takes months to get anything done, if anything at all. From submitting the claim to receiving all additional information requests, to scheduling a technician (if you are lucky to get that far), to the actual arrival of technician, be prepared to spend months. If I submitted my ticket on the web, they would not respond, when called they'd say just submit over the phone. On the next service call they said submit through the web. On the third service call I submitted through the web but after they didn't respond within a week, I called, they said, oh we have another website, that one is old (but still accepts entry and doesn't tell you anything about the new site). Every time I have service request they come up with new documentation requirements. First they needed the item receipt. Next time they needed the warranty receipt. They know exactly what warranty they sold me, and what my equipment is, all of my warranties and equipment serial numbers were registered with them right when I bought them. Yet they always come up with ways to drag you around indefinitely to make sure you just get fed up and repair the item at your cost. Stay away from **** Warranty.