Broken technology is not always easy to deal with, and it can cause frustration when the technology is something we rely heavily on, like a phone or a computer. If you need home tech support, there are a few steps you can take to ensure your device is fixed promptly by a trusted professional.

If you need assistance fixing a tech product you own, first contact the device manufacturer or the store you purchased it from. According to AARP, even if the warranty period expires on your product, many companies will still try to assist you. You can call the company, use a live chat function on their website, or sometimes even bring it into their store to see if they can help you. In fact, Consumer Reports shared that users who went into a retail store for help were happy with the assistance. Some tech stores may even offer in-home support. Read tips on contacting a business’s customer support.

You can also consider hiring a local tech support business. Some businesses may let you drop off your device for it to be fixed or may offer in-home support.

The cost of tech support services will depend on the fix you need. Before agreeing to receive support, ask about the cost of the services and how long it will take for the device to be fixed. If you’re on a budget and have a strict timeline for fixing your tech, get multiple quotes from tech support companies before agreeing to hire the first one you speak with.

It’s important to stay aware of tech support scams, which come in various forms. You may receive a phone call from a “tech support representative” to fix a computer bug you haven’t even noticed, or you may receive a pop-up on your computer instructing you to call a number for assistance. These are likely scams, and you should never give control of your computer to a third party unless you are absolutely sure it is a representative of a legitimate tech support company and you initiated the contact.

Fake tech support websites also exist. Be careful when searching online for tech support for specific devices or products. Always ensure you’re on the correct website before proceeding with tech support. When in doubt, find a trusted tech support business that is BBB Accredited that can assist you with your tech support needs.

Read more tips from BBB on how to spot tech support scams and avoid them. You can also learn more about avoiding tech support scams from the FTC.

Whether you’re a large or small business owner, chances are you will need tech support for your business. If your company has an IT team or outsources its IT to a vendor, these professionals can assist you with any tech support needs. However, if a problem requires specialized assistance, you may need to hire a tech support business for help.

When searching for tech support for your home or your business, remember to look for the BBB Seal to know that you’re dealing with a trusted business. You can also read customer reviews online on various review sites, including BBB. Working with a tech support business you can trust is important because they may have access to confidential information on your devices, such as passwords, personal and financial information, and more.

Find more consumer tips at BBB’s Consumer HQ. For tips on running every aspect of your business, visit BBB’s Business HQ.