What should I ask before hiring a printing company?

Each printing company is unique, and a reputable business should be able to answer your questions thoroughly and provide a clearly written estimate before starting work. Before hiring a printer, be sure to ask these questions:

• What printing services do you offer (digital, offset, wide format, promotional items)?
• What file types do you require for printing?
• What is your average turnaround time for standard and rush print jobs?
• Do you provide design support or file setup assistance?
• Can I see sample prints or proofs before the final run? How many proofs can be reviewed before the final prints are run?
• What is your policy for correcting mistakes or defects?

 

Should I compare prices between local printing services?

Yes, it is best practice to ask for quotes from multiple businesses to compare pricing and services. Requesting quotes from printers is a straightforward process that can be easily completed over the phone or via email.

When it comes to printing services, pricing may vary based on materials, volume, ink type, and finishing options. If you’re printing items for a mailing project, some businesses offer those services as well.

Here are a few things to keep in mind when comparing prices:

• Request a written, itemized estimate that lists all costs and additional fees.
• Ask whether design, shipping, or setup charges are included. If you’re considering a local business, ask if you can pick up your order to save on delivery costs.
• Compare turnaround times as well as prices. Remember, the cheapest option isn’t always the fastest or most reliable.
• Avoid too-good-to-be-true pricing. Hidden costs or poor-quality printing can result in additional delays.

 

What are the signs of a reputable printing company?

When searching for a trustworthy business, look for these qualities:

• Clear, accurate quotes in writing, as well as a signed contract from both parties, before work begins.
• A detailed portfolio or sample book of the business’s services and offerings.
• BBB Accreditation, or a good BBB rating and positive customer reviews.
• Transparency about policies for revisions, returns, or damaged prints.

 

What if I am ordering printing online? Can I still use BBB to check credibility?

Yes, many printing companies operate online only but are still BBB Accredited or listed on BBB.org. Before placing an order:

• Verify the company’s physical address and customer service contact.
• Review their refund and reprint policy.
• Check for secure payment methods and clear delivery estimates.

Always confirm that you’re working with a real business. Read BBB’s online shopping tips for more information.

 

For more information

Find more business tips on BBB.org.

Learn how to research any business before you buy.

Read tips on marketing your business with a low budget.