Business ProfileforAsurion

Replaced my ******* flip 3 through asurion from **** cell phone account for a ****** deductible. I have paid for years for this insurance through ****. The first phone they sent me wouldn't even power on. So they sent me another one and I couldn't even get the same color that I originally got. They told me that I had to take the other color. Then they said that I would get a 1 year manufacture warranty with the replacement. This started January 18th 2024 with the first faulty phone. After about 1.5 months of having the 2nd replacement my top back cover fell off and the *** would go black occasionally. The new galaxy z flip 3 was never dropped and had no physical or water damage. Not even a scratch on the case anywhere. This left my phones insides exposed. I called asurion and wanted a replacement and they said no because I was just past 30 days that asurion gave me. They offered to only replace it if I want to pay another ******. I refused and then they said I can go through the manufacturers warranty or take it to the repair shop and they would fix for free. They sent a repair ticket to you break I fix. I arrived at my time and was told the ticket sent was showing that I had to pay out of pocket for the repairs. So I left and called asurion again. They sent another ticket and another one because again it showed I had to pay. Asurion keeps telling me that they will fix it free of charge or go through manufactures warranty for replacement. The repair shop ran a gravity test before I could use the warranty. The test showed that this REFURBISHED phone had several drops and the warranty was voided. I NEVER DROPPED MY PHONE. I spoke to asurion and went several levels of management to get it replaced. They all refused. Because my phone showed damage. I told them that it was refurbished and I never DROPPED MY PHONE. ASURION REFUSED TO TAKE RESPONSIBILITY FOR SENDING ME A PHONE WITH A LOT OF PRIOR DAMAGE. I have paid about ******* for their insurance over time. Still no.