Business ProfileforGenesco Inc.

Name: Genesco Inc.
Address: 535 Marriott Dr, Nashville, TN, 37214-5092, USA
Telephone: (615) 367-7000

Wholesale Shoes

HeadquartersMulti Location Business

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Additional Info:

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Overview

Genesco Inc. is a Nashville-based specialty retailer that sells footwear, headwear, and accessories in more than 2,225 retail stores in the United States & Canada.

Products & Services

Genesco is a marketer of branded footwear and accessories to customers with clearly identifiable lifestyles through all the channels of distribution where they buy their footwear and accessories. According to information supplied by the company, it offers wholesale distribution of footware. This company offers the sale of mail order merchandise. This company offers the sale of hats.

Business Details

This is a multi-location business.

Headquarters

535 Marriott Dr, Nashville, TN 37214-5092

BBB File Opened:

9/1/1961

Years in Business:

100

Business Started:

1/1/1924

Business Incorporated:

10/19/1934

Accredited Since:

9/1/1961

Type of Entity:

Corporation

Alternate Business Name

Journeys
Stone & Co.
Underground Station
Shi by Journeys
Journeys Kidz
Genesco
Genesco, Inc.
Kidz
SHI
Little Burgundy
Journeys Canada
Dockers

Business Management

Mr. Robert Dennis, President/CEO

Contact Information

Principal

Mr. Robert Dennis, President/CEO

Customer Contact

Mr. Ben T. Harris, CEO
Ms. Claire McCall, Corporate Contact
Mr. Hal N. Pennington, Chairperson
Mr. John W. Clinard, Vice President of Human Resources
Mrs. Angela K. Dunn, Director of Human Resources
Ms. Sharon Nielsen, Operations Assistant
Ms. Jessica Sayer, Customer Service Manager
Mr. Robert Dennis, President/CEO
Mr. Andy Gilbert, President
Mr. Hal N Pennington, CEO
Mr. Kalvin Giordano, Manager
Mr. Maurice Hill, Plant Manager
Mr. Bill Pendergraft, Plant Manager
Mr. David Turrentine, Executive Officer
Mr. Ryan Montgomery, Complaint Specialist
Ms. Laura Van Sickle, Director
Mr. Jonathan D Caplan, President
Mr. Ted Macias, Vice President of Customer Service
Mr. Tony Estes
Mr. Mikailu Kano, Site Manager
Mr. Rick Drew, Director of Customer Service
Karen Craig
Ms. Emma Drake, Senior Manager
Mrs. Hannah Ogan, Team Leader
Ms. Ivette Trejo, Customer Service Representative
Ms. Selena Nunez, Customer Service Representative

Additional Contact Information

Fax Numbers

(931) 433-8391
Other Fax
(931) 364-2197
Other Fax

Phone Numbers

(800) 424-2854
Other Phone
(615) 367-8283
Other Phone

Website Addresses

Customer Complaints

78 Customer Complaints

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Most Recent Customer Complaint

04/03/2024

Complaint Type:: Delivery Issues
Status:: Resolved
The complainant verified the issue was resolved to their satisfaction.

I purchased a pair of boots as a Christmas gift that needed to be returned. These were returned ( with tracking) and recevied in January by Journeys Canada. We are now at April 3rd and I still have not received my refund. I have contacted this company many times. The 1st response was they were mailing a cheque that would arrive within 7-10 business days( this was in February). March they apologized for the delay and said they would issue this by mail again. 3 weeks later I am now told this has not been processed but once it is they will ***** Express the refund to me and will email me the tracking. It has now been a week and a half and still no refund or tracking. Taking 3 months to issue a refund is absolutely unheard of. I would never again purchase from this company nor would I ever recommend them to anybody!!!

Read 77 More Complaints

Customer Reviews

27 Customer Reviews

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Most Recent Customer Review

Brittany m

04/09/2024

I have been a customer of journeys for years. Every single year I have purchased the exact same style of shoes for both indoor and outdoor shoes for my daughter. She likes the same shoe, so every year I order the exact same shoe in her new size for both indoor and outdoor shoes at school. I just purchased a pair a few weeks back and the teacher sent them home and said my daughter is not allowed to wear them Anymore because it’s causing her too much pain, blisters and cuts. I have never had an issue with this type of shoe before. Upon inspection when getting home I realized there is a defect in the shoes and the inner plastic piece that goes in the heel is bent out and is cutting into my daughter’s ankle. I contacted customer service and said they weren’t doing anything to help me because it’s a couple days past 30 days. We were away for a week due to a death in the family, first day back is when my daughter came home with the shoes telling me that the teacher said she has to bring in new shoes. I don’t have the money to buy brand new shoes after just buying this a few weeks back. The fact the business won’t do anything is incredibly poor customer service when I have been a customer every year for years.

Read 26 More Customer Reviews

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Genesco Inc.

Genesco Inc.

Genesco Inc.

Genesco Inc.

Genesco, Inc.

Business ProfileforGenesco Inc.

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Genesco Inc.

Genesco Inc.

Genesco Inc.

Genesco Inc.

Genesco, Inc.

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Most Recent Customer Review

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