Business ProfileforAmerican Addiction Centers, Inc.

I’m a client. Initials ***. I’m actually currently at Greenhouse. The things to complain about here are trivial. The food and staff is amazing. Really, there’s ONE staff member by the name of Ashly, or Ashlyn, (we don’t know because she lies or flat out refuses to identify herself) who truly doesn’t belong in this line of work. She verbally attacks clients, she is abusive, and rude in every way she can be without crossing the line into the physical altercations. Other than this the place is great. Clean, staff is respectful besides the fore mentioned woman. They all care about where you are and where you’re going. The medical staff is on top of their job. There’s many men so I’ve seen and heard people complaining about the med line, but I mean realistically, you’re not going to die. If recovery is your goal, and you’re willing to chase it, you can get help here. Either way I’m more than satisfied with my stay here. I wish I would’ve found this place when I first started making bad decisions.

I’ve written a review before thinking I was actually at a good place. That the complaints “were trivial”. As time goes by I’m feeling more like I’m at the mercy of some type of gang. I make a complaint, then all of a sudden staff starts closing in on me. A client here wrote a grievance about their being a conspiracy because he was part of the complaint we brought to light. At first I thought “conspiracy is a bit much”, and now I’m thinking I’m glad I didn’t voice my objection. Spot on. It’s wild to think that getting help is only for those who turn a blind eye to injustice, even for me. Anyway, what I can do is make sure customers in the future know exactly what’s happening here. Don’t trust the staff, just do your class, and help yourself. If this is happening on the smaller level with clients, I can only imagine what’s happening mid tier with the staff. I say this because I thought I had fallen in the right hands, and staff had the beat intentions with my recovery in my vulnerable position. Quite the opposite, there are a few but the minimal is done as to not “ruffle feathers” and pacify you. What do I have to support this? Having a nurse witness me being verbally attacked and not speak up for me. Had I not dealt with this before can you imagine how a client might feel, having someone whose supposed to “care for them” belittle them, tease them with a witness, say your first and last name to whoever they’re on the phone with and come to work the very next day with all of your information in their little hand held tablet? Yeah. This is what you’re up against. Good luck, I do wish you the best if you find yourself at this facility. You’re worth every ounce of help you think you deserve and don’t let anyone make u think differently.