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Review from S. M.
1 star04/25/2024
100% scam of a place. They will lie to you over the phone, to your face, it doesn't matter to them.
Wilson Kia Response
04/26/2024
Mr. ****** has only been in our dealership this one time. Kia does not show records of him being at a Kia dealership where they would have pulled recalls due on the vehicle. He advised he has had his 2016 Kia Soul serviced at Walmart. Walmart would not have access to manufacturers recall, nor could they perform them if they knew about them. We advised Mr. ****** what we would change to check his car, over the phone. He agreed to the charge and gave us the backup information we needed to prove it in case he disputed it. He was told by our Advisor that he should have the warranty extension on his 114,000 plus mile vehicle. However, our Advisor did not know at the time that Mr. ****** had been having his car serviced at Walmart and did not know about the recall that would have qualified him for the repair. We did the testing, which is a 2 hour job, and did not charge him for it. We only charged him for the agreed upon diagnostic fee. We hate he feels this way, however, had he taken his car to a factory dealership, he would have known about all the recalls and would have been covered.Customer Response
05/03/2024
First and foremost, it is K i a's place to notify customers of ANY manufacturers recall which NEVER happened. Outside of the UNAUTHORISED charges of $200.00 and the COMPLETE LIES, customers can see by your responses that all you do is blame the customer for your failures. JUST read, this is what they do. They do it in p e r s o n, they do it here, complete scam of a dealership. Go to their F B and say anything negative about what they are doing and you will be blocked in a snap of a finger. I will not let this rest until people see what they are doing. Don't let that A+ rating here fool you, they are paying dearly for that so they can continue to fly under the radar and scam people.Review from Shelldreonna O
1 star04/17/2024
I have been trying to get my car repaired at this location going on about 3-4 months and they have yet to give me an official answer on what is exactly wrong with my car. No one never calls to update me on anything, so I took the initiative to call. I’ve literally been getting the run around and being told, it’ll be ready this day, that day, give us a call at the end of the day, or try again after 24hrs. I recently found out my car has just been sitting there since mid February and no one has looked at it, up until 2 weeks ago, yet still no one knows what is wrong with my car. This is highly unacceptable!Review from Glenn S
1 star02/16/2024
Wilson Kia Flo wood ms Charged to fix car under warranty had 5 days told us price would be $198 for test when picked up car price was now $390 due to shop rags and tubes. ****** said car was good to go, He would even have his mother drive it and feel safe.. Daughter drove car off repair site car , broke down ****** ****** General manager finally called my daughter and made excuses, could never tell what they actually did to car. Now car is on the coast in biloxi at dealership they are trying to figure out what Wilson Kia really did. The dealership is helping to help fix the problems that Wilson Kia said they fixed.I would never do business with this dealership.It speaks loudly it was taken 3 hours away to help with warranty items. Thanks for taking my daughter for a ride . ****** ******Wilson Kia Response
02/19/2024
Mr. *****, I am very sorry for the experience your daughter had at Wilson Kia. I am glad we were able to get with ********* and rectify the situation with her.Review from J. R.
1 star06/02/2023
I call about my telluride and speak to the girl that answers the phones for the service department. I state it’s in the shop and the front axle is busted and I need to bring there bc it’s under warranty. She ask how many miles and I tell her she goes we can’t get you in till August. I said excuse me? Then I need a loaner. She said we don’t do that. Very rude girl! I can’t go without a car for a couple months. She states and? She says and that’s to diagnose it in August then they still have to order part and work on it so I don’t know how long it will be. Ridiculous!! I get a friend the next day to call about a similar problem to see when they can get it to be diagnosed and she states no warranty, this same girl gave her an appt next week. Now you can’t tell me they don’t treat people with warranties bad! This is wrong and something should be done! I will tell everyone to avoid KIA.Wilson Kia Response
06/08/2023
******, We are booked out until August for appointments due to the mass recall on the older model vehicles that is out right now. I believe when you spoke to ******* she stated you could drop the car off before then and we would get you squeezed in before August! You can absolutely drop it off with us and we will get you worked in! We do not currently have any loaner vehicles available due to the vehicle shortage but Kia consumer affairs will reimburse you if you got a rental due to your issue being under warranty. Please give me a call at ************ and I will be happy to talk to you about dropping it off so we can get your vehicle looked at for you! Have a great day! ****** ****** Wilson Kia General ManagerCustomer Response
06/09/2023
I love how on everyone’s comments about yalls service yall have someone to respond to try to prove the customer wrong! Just like with mine, stating y’all would squeeze me in, that statement is FALSE!! Lindsey said I could drop it off and it will sit there until my appointment, NEVER once said squeeze me in! About getting reimbursed, I’ve read all about how that works and how people have the hardest time getting reimbursed and most never get reimbursed! I found the part, got it fixed in less than 3 days! It’s funny you stating to squeeze me in when I had someone call about the same issues and for y’all to diagnose it, they could get in the next week but me with a warranty was August. Your story doesn’t line up!!! I will continue to report y’all to corporate and let everyone know of how bad yalls service is.Review from Catherine G
1 star05/25/2023
Wish I could give 0 stars. DO NOT buy or sell a car to Wilson Kia. I sold my car on 4/28/2023 and have yet to receive payment from Wilson Kia. They claim they cannot pay me until they "receive title to the vehicle" Yet they have already sold the car? Seems fishy to me that you can't pay me for the car I sold you without title, yet you're so confident that the title will clear that you can sell the car? Makes absolutely zero sense to me. I have sold many cars and worked with many dealerships, and it has never taken a month to receive a payment for selling a vehicle. Stay away!! If you must buy a Kia, buy literally anywhere else.Wilson Kia Response
05/30/2023
*********, I am very sorry that you felt led to leave this review after my team has tried tirelessly to explain to you how this process works. Like we told you today, yesterday, and multiple other times we cannot give an equity check back until we have the title of the vehicle from the lienholder. It is the lienholders job and legal duty to furnish the title to us and they absolutely will. Once they furnish us the title, we will cut you a check for your equity in the vehicle purchase asap. Without a title, a vehicle is useless to a consumer, lienholder, or dealership for that matter. This is why title loan companies purchase titles and not vehicles. As a dealership, we are legally able to sell a vehicle that has a title coming from a reputable lender because they are required to furnish us the title within 60 days of cashing the payoff check and we are required to furnish the new lienholder a title within 60 days as they understand most customers have a payoff and dealerships have to mail out a payoff check to the prior or current lienholder. I hope this explanation helps you have a better understanding. This is a standard process for dealerships across the country and at our dealership this is and will continue to be our process. Have a great night, ****** ****** Wilson Kia General ManagerReview from Mary W
1 star04/18/2023
I purchased a BRANDNEW from here I was sold bad tires the belts were broke in two tires and I called the dealership they told me it’s not covered but I can pay for a warranty I couldn’t risk me and my children’s life so I went to a Walmart to purchase new tires and as the tech were taking the tires off they burst from weakend sidewalls upon arrival I’ve only had the vehicle two months I always wondered why the vehicle drove rough I did notice the low quality tires but no one could help me only trying to sell warranty for tires this is neglect on their behalf and the manufacturer I’m very disappointed bc no one is trying to help the dealer told me to call the manufacturer but I feel that’s their job I gave money to the dealer so they should deal with itReview from Letherio Z
1 star08/31/2022
08/31/2022 * *******. I purchased a Kia Forte 2022 end of May 2022 and although the sales person was nice. when I went to pick the car up my price went up. I was told I had a 100k warranty but was not informed that it was powertrain. One of my major complaints with this location is that I live in TN and bought this car there in Flowood, MS and apparently the dealership did not calculate the correct taxes so I don't have my tags or registration for my vehicle yet. The clerk of court in my area in TN mentioned they have been contacting Wilson Kia but have yet to get a return call and asked that I try. I did try and have been tryng for the last several weeks to reach someone however no has never returned my call regarding this matter and I realized that when I have called recently my call goes to a voicemail with no return call so I called from a different number and they answered. When I mentioned who I was and why I was calling they immediately transferred me to someone's voicemail and again no response. This is the worst customer service ever. PLEASE BEWARE!!!!!Wilson Kia Response
09/08/2022
********, Thank you for your review and thank you for doing business with us. I pulled up your deal and you purchased a brand new forte so you do have a 5 year 60 complete coverage warranty and a 10 year, 100,000 mile powertrain warranty on your vehicle. It sounds like we did a poor job explaining to you that you do have warranty coverage on your vehicle and I apologize for that. Our out of state titling process takes about 30 plus days as lots of customers are coming from out of state to purchase vehicles due to our pricing being cheaper than the Kia's in their state. I will have our title clerk call you today so she can get your titling issues handled so that you can get your car registered. Our accounting office is separate from our main location and has their own number which would be why you would need to be transferred to them. I will see to it that this gets handled immediately and you will have a call this afternoon from our title clerk. Have a good day, Thanks, ****** ****** Wilson Kia General Manager
Hi ********, We tried to contact you but your mailbox is full so I am sending over an email with delivery information on where your titlework was delivered to your DMV. Thanks! Have a good day, ****** ****** Wilson Kia General Manager
Review from Ebony H
1 star05/23/2022
EBONY H. I HAVE BEEN TO THE KIA DEALSHIP ON LAKELAND DR BACK AND FORTH SINCE EARLIER THIS YEAR FOR AN ISSUE WITH MY VECHILE. I EVEN WENT TO THE KIA PLACE IN MCCOMB, MS AND SAME RESULTS. MY VECHILE IS UNDER WARRENTY AND KIA REFUSE TO FIX ANYTHING OR LOOK AT MY TRUCK PROPERLY AS IF IM STUPID. BUT TIME MY WARRENTY IS UP THEN THAT IS WHEN EVERYTHING I MENTIONED IN THE PAST IS GOING TO BE BRUNG UP. BASICALLY, I FEEL AS IF I HAVE SOLD A LEMON AND IT IS NOT RIGHT AND NO ONE WANTS TO HEAR ME OUT AND FIX IT. AND NOW IS THE TIME FOR SOMEONE ELSE TO KNOW WHAT IS GOING ON TO GET THIS ISSUE ADDRESSED.Wilson Kia Response
05/27/2022
*****, Thank you for your review. I took a look at your service records and it looks like the first step is an AC evac and recharge this is only covered for the first 1 year or 12,000 miles from brand new ownership. You are still under the 5 year 60 warranty though so we need to go ahead and do the first step to see if that fixes the problem or if you need a new AC compressor which would be covered under warranty. I will be happy to set you an appointment to bring your vehicle in with coming close to the 60k mile mark I would get this taken care of as soon as possible. Contact me at 601-******** so we can set you a service appointment! Have a great day, ***** * ****** Wilson Kia General ManagerReview from Yolanda M.
1 star03/09/2022
Unprofessional, OVER CHARGE on price, tell you one price over the phone and charge more when you pick up vehicle. Pay more for LABOR THAN REPAIRS. DO NOT RECOMMEND!Wilson Kia Response
03/22/2022
Hi *******, I would be more than happy to speak with you about your experience! I cannot find you in our system under the name on this review! It is possible that the total was more due to taxes and shop supplies but your advisor should have quoted you with tax and shop supplies over the phone! Give me a call and I will be happy to take a look at it for you! ****** ****** Wilson Kia General ManagerReview from Allison M.
1 star12/11/2021
Wilson Hyundai on Lakeland Drive in Flowood, MS is the WORST place to ever buy a car from! I wanna share my experience to warn others. My motor went out and it was under Certified Pre-Owned warranty. I took it in for a noise it was making. They didn’t even address the noise and tried to give my car back saying, “it’s confirmed to be making a noise.” So I told them I wanted it fixed. It took a month to even run the diagnostic test. They had my car for 3 and a half months and it was excuse after excuse. I asked for a loaner from day one to be able to get to work and get my kids to school and they would not provide me with anything. After 3.5 months I went back up there and once again, they said they just didn’t have a tech that was capable of fixing my car. My motor at this point had been out of the car, torn down and the new one had been in for weeks and hadn’t been touched. I spoke with a service rep, the service manager, and eventually the general manager. I finally received my car back after they had it for a total of 4 months and 2 days. So I picked it up after dark. I got my car home and realized that they hadn’t put the cover back under the motor. So I called and they said to bring it back and they would put it on. So the next day, I’m on my way back and the check engine light comes on so when I got there I asked them to check that while they put the cover on. The service manager brought my car back after and said, “it was just an old code that popped up, that happens sometimes.” He told me they had cleared it and my motor was fine. So I was done with the company at this point. So I took my car to another dealership that offers warranties and honors them and wanted to trade mine in because I didn’t want to have to deal with Wilson Hyundai ever again. While they were quoting my trade in value, my car threw the code again. So after it’s checked out, I found out that they hadn’t gotten the timing right and my brand new motor was off time… This company costed me THOUSANDS OF DOLLARS off of the value of my vehicle AND Allowed me to drive away in a vehicle that they KNEW wasn’t fixed, possibly putting mine and my family’s lives in danger. And 4 months of being without a vehicle and they made no efforts to try to help me. This company will NEVER receive business from myself, my family, or my friends EVER again. They could care less about their customers!!! And they can’t keep employees because they treat them like crap too.
Customer Review Rating
1/5stars
Average of 16 Customer Reviews
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