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          Find a Location

          CenterPoint Energy has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • CenterPoint Energy

              6161 Golden Valley Rd Minneapolis, MN 55422-4441

              BBB Accredited Business

            • CenterPoint Energy

              505 Nicollet Mall Minneapolis, MN 55402-1141

              BBB Accredited Business

            Business ProfileCenterPoint Energy

            Natural Gas Companies
            Multi Location Business
            BBB accredited business

            Additional business information

            Additional Info:
            2013 Torch Awards Winner
            See all additional business information

            Contact Information

            6161 Golden Valley Rd

            Minneapolis, MN 55422-4441

            Visit Website
            (612) 372-4664

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            Customer Reviews

            1.43/5

            Average of 61 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            104 complaints closed in last 3 years

            38 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/22/1970

            Years in Business: 154

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            According to the information provided by CenterPoint Energy, this company offers natural gas distribution.

            Business Details

            This is a multi-location business.

            Find a Location

            CenterPoint Energy has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • CenterPoint Energy

                6161 Golden Valley Rd Minneapolis, MN 55422-4441

                BBB Accredited Business

              • CenterPoint Energy

                505 Nicollet Mall Minneapolis, MN 55402-1141

                BBB Accredited Business
              Location of This Business
              6161 Golden Valley Rd, Minneapolis, MN 55422-4441
              BBB File Opened:
              4/1/1970
              Years in Business:
              154
              Business Started:
              1/1/1870
              Business Started Locally:
              1/1/1870
              Business Incorporated:
              1/1/1882
              Accredited Since:
              4/22/1970
              Type of Entity:
              Corporation
              Alternate Business Name
              • Home Service Plus
              Business Management
              • Robin Hougdahl
              • Meike Hengelfelt, HSP Marketing Manager
              Contact Information

              Principal

              • Robin Hougdahl

              Customer Contact

              • Robin Hougdahl
              Additional Contact Information

              Fax Numbers

              • (612) 321-5056
                Primary Fax

              Phone Numbers

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              104 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/23/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              CenterPoint Energy Home Service Plus,On 7/23/2024 of Installation], a furnace and central air conditioning system were installed at my home. I had been working with *********************** from CenterPoint HSP Sales, who provided an estimate for the replacement and included a discount for having the replacement plan. A manager from AC Heating and *********** visited to review the work and confirm all details. During this visit, we specifically discussed and confirmed that the thermostat provided would be wireless, as indicated in the description.I noticed that the thermostat was not wireless. I immediately informed the technician on site, who assured me he would notify his manager at AC Heating and ***********. I also called *********************** from CenterPoint HSP Sales, who said he would address the issue with the installation company and arrange for the correct thermostat to be delivered. Additionally, I brought to ****'s attention that wires were left exposed and not properly enclosed in a box on the furnace. I sent a picture of this issue for reference to *********************** cell phone number.Despite my follow-up calls, including a week after the installation and several attempts to reach **** since, I have yet to receive a resolution or even an update. **** initially mentioned that the company was busy due to the hot weather, but I have not heard back since. I also reach out CenterPoint HSP Sales spoke with ****************** Admin at ************ on 8/14/2024 at 3:55pm advise someone will follow up within the next two days. I never heard back, I call her again on 8/19 at 12:43pm and she mentioned she was going to talk with the sales team/supervisor. I call back today 8/22/2024 at 1:09pm spoke with *******/supervisor wasn't any help and advised the was request was in the system and I should have follow-up soon.I am very disappointed with the lack of communication and resolution with CenterPoint HSP in correcting the thermostat and the exposed wire to be addressed.
              Read More
              Read 103 More Complaints

              Customer Reviews

              61 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              StarkHoldingsLLC O

              09/05/2024

              I have tried canceling Center Point Energy Home Service plus 2 times by email indicating that I want service canceled and received claim #'s. I tried calling and never got through to follow up from the email requests and they still charged me the next month even after I canceled autopay prior to them taking out the payment. I sent another email got another claim number, no response again, finally got through by phone and was apologize too then I was told they would back date the termination, I received another claim # (I was also expecting a credit for the month they autopaid after I canceled autopay) and guess what, just received by mail a final notice to pay for another month. Avoid signing up for this service if you ever expect to cancel it.

              CenterPoint Energy Response

              09/09/2024

              Thank you for contacting CenterPoint Energy and Home Service Plus. We have reviewed your account and ensured that your Repair Plan contract was cancelled effective July 2024, as requested. Your account is now closed, with no further payment required ($0 balance).
              Read 60 More Customer Reviews

              Local BBB

              BBB of Minnesota and North Dakota

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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