Customer ReviewsforDBS Residential Solutions

Management staff is highly professional, knowledgeable and responsive. We appreciated their willingness to accommodate our concerns about the project we were undertaking and adjust our contract accordingly. Skilled, hard-working crews stayed until the job was done. End results look great to us. We expect potential buyers who look at our cabin's basement will feel confident it is protected from water incursion and free of structural concerns. When living in a rural area, it's comforting to know that such competent help is within reach. Thanks to all of those at Duluth DBS with whom my husband and I interacted.

Thank you, **** for this wonderful review! We're thrilled to have helped you keep your cabin healthy, safe, and comfortable and wish you the best with potential buyers!

Service rescheduled four times with no communication. When I tried to communicate with them I simply got voicemails that didn’t get returned. Three equipment failures. If not for the salesman I would have never reached anyone there.

Hi ****, 
Thank you for sharing your experience. We recently lost a key person in our logistics department and have seen the ramifications through our process of scheduling and capacity to communicate.  I'm very sorry you got caught in the mix.  We are relying on our full team to cover the gap, so I am glad that your sales person was able to connect with you.  I checked your account and see that the project was completed satisfactorily for you as noted on the review you sent to our website. We strive to wow our customers and I'm sorry that we were not able to do that for you with the scheduling and equipment delays.  We do have a new plan going into effect on Monday with new team members in place to get us back on track in that department.  I'm just sorry we didn't have it in place for you. 

I got a quote from DBS to do some concrete repair at my house. I was in the process of getting other quotes but they said if I put a deposit down I would be able to get a discount if I ended up selecting them. If I got a lower bid they would try to price match and if they couldn’t I would get deposit refunded. I ended up finding a better quote that they didn’t match but they would not refund my 50% deposit and stopped responding to my calls. I had to dispute the charge with my credit card company.

They have been "working" on our basement project since March (that's when a third of our deposit was taken)... Officially started demolition in October. It's now on week 5 of work. They said they would be done and working together - flooring could go down as the electricians where here, etc. No one as even mentioned to us any of the items we need for the bathroom that's being installed in the remodel - like the vanity, our lights, the toilet. This is the worst company I've ever seen work with. They contact everyone out. They lie about timelines constantly. They have no idea how to communicate or even tell the truth. They don't actually understand how to finish a project. And they overall just paid too much to do a terrible job. They originally told us this project would take 7-10 days max. And here we are on week 5 with no end in sight .. How disappointing. I would never recommend this company to anyone

We're truly sorry for your experience with this project. I'm having trouble finding you in our system with the information provided here. If you would like, you can contact me directly at *********************** 
Thank you, 
*****

This company is absolutely a joke. Been working with them for 10 months trying to get a "dry basement solution " as they call it in there company name. Had people at my house 4 times and still have water coming up thru the floor. First guys out of ************ was the most sloppy and unprofessional group of guys I've saw. They ended up coming out twice once to do the job and again to fix there sloppy mess . Still no fix, water was coming up thru the concrete. Sent another KID out to seal the floors and he just smeared the sealer over dirt and debris after I told them they needed to clean up after the first crew of guys. It didn't work either still had water coming thru the floor. After multiple phone calls and complaints and being told it just needed time to dry I finally after a month got another crew from the ****** location out to look it over and they determined it was all done wrong and pulled it out and started over adding more cross drains. Well after about a month and still wet spots in the floor they asked how it was looking and we got no reply after telling them it still was wet. So I called back again telling them I want a refund and was told, they will check into it and get back to me the next Monday. We'll that was 3 weeks ago and still no answer. I took matters into my own hands and cleaned the floors 4 times then acid etched the whole floor washed it again 2 times then sealed it twice and epoxy coated it with basement epoxy. In total costing me ****** plus not counting my time ! This Is an absolutely pathetic company and I wouldn't recommend them to water proof a dog house let alone someones home. Worst 15k I've ever invested!!!

We at DBS Repair are extremely sorry about your experience and be assured this will be followed up on quickly. Thank you for giving feedback and we will use it to correct our mistakes as well as to train and improve our operations.

******, our *******, was really remarkable. We were installing piers under our foundation and had a challenge during install (be ause of our very old house) that required modifying our plan. He went above and beyond to keep us on schedule and within our budget, was a fantastic communicator, and worked exceptionally hard to overcome the timing and material setbacks due to an unforseen comdition. Our plan change could have been a really stressful situation and we came out of it feeling confident and comfortable because of ****** and ******!! They were so kind and conscientious. I can't recommend them enough.

*******, thank you for the 5-star review! We're thrilled that we were able to overcome the setbacks to successfully make your home more healthy, safe, and comfortable with our permanent home performance solutions, and that ****** and ****** gave you a WOW customer experience!

DBS was great to deal with! We had issues structurally with our garage floor, it sank into a huge bowl! ****** came out, did some measuring, answered a ton of questions that we had, and gave ** a fair estimate. It was a couple months before we pulled the trigger to have the work done, they honored the quote, and had all the work done in an afternoon! **** was running the crew, they had a couple of suggestions to get the floor sealed to keep the repair solid and avoid more erosion. They went above and beyond, the floor looks great, and is lazer level, they even sealed up another Crack i had in the block! Highly recommend. The crew did everything they promised, and now I can use my garage again with no worries about the ground below!

Hi ****, thank you for the 5-star review on your project! We are glad to hear ****** and **** delivered on our promise of WOW service and we could help provide you with peace of mind knowing your garage floor is safe now that it is level and sealed!

We had extensive work done by DBS Residential Solutions for both our foundation and to repair and push polyfoam under the cement pad in our home. We are very pleased with the end results and feel our home is very secure. The windows and patio door slide open and close with much ease now. We are grateful. Anne R****

Hi ****, thank your so much for the positive review! We are thrilled to hear about your positive experience with DBS and that we could help provide you with a healthy, safe, and comfortable home!

We hired a contractor to build a new porch for us and he hired DBS to place the new footings. In the process they drilled through our sewer pipe and we're now on the hook for about $14k in repair bills so we can have a working sewer system. They have refused to take any responsibility for their part in this and are blaming our contractor. The contractor we've engaged to repair the damage DBS did said this is par for the course for them and they never assume responsibility for anything. Lesson learned. Do not use this company.

Hello *****,Thank you for taking the time to leave your thoughts and feedback. We understand your concern, and apologize for the inconvenience this has caused you. We hope you understand our contract for work was with, and under the provided work direction of your contractor, and as discussed, that contractor (our customer) should be encouraged to reach out to us to discuss this matter further in your best interest.