Customer ReviewsforNorth Country Ford

I do not recommend North Country Ford! Stay away! (Please note the manipulative, pathetic response to this complaint, by the dealership after this is posted on the BBB. Do not "buy" into any of this dealership's hogwash! They manipulate you to get whatever capital gains they can). Look up their reviews on the BBB, Yelp and wherever else you might find an "honest" assessment of this poor dealership!! (And don't pay attention to the fake reviews!) ************************** I previously worked at a dealership in New York and I quit because of how deceitful they were! Beware, you have been warned! (Do not buy into the whole "good family man" bios or the five yellow stars next to any of the names. The web creator can put in anything they want to appeal to gullible customers.) I am USMC Veteran, honorably medically discharged for injuries sustained. I have integrity. Jerry Johnson and Scott Jensen do not. My first call to the dealership was on July 25th, 2023. I had been searching high and low for a very specific vehicle, at a very specific price point with very specific assets. I had found such a vehicle in a 2016 Lincoln MKX. VIN: 2LMTJ8LR2GBL81149. This was the stock number, the URL address for vehicle (which now does not exist because it was sold on me without any forewarning at all) and the CatFax URL for the vehicle: #PB20202, *********************************************************************************************************** *************************************************************************************** Between the dates of July 25th, 2023 at 12:05 PM & today, August 5th, 2023 (11 days) I have made many phone calls & messages to see what the state of the vehicle was as they were repairing a blemish on the Vehicle. Jerry Johnson told me he would inform me as soon as it was done.He did not. It was apparently sold as soon as the paint was dry to someone else. My attempts at communicating were very consistent. My calls weren't returned. F- Find better!

My boyfriend put a deposit on a Raptor about three months ago, signed a purchase agreement, and has been given updates since then. Salesperson Brock told him yesterday it was in and that it could be picked up next week. Today Brock wouldn't respond and when my boyfriend called the dealership they told him they sold it to someone else and it's getting ready to be shipped out. We'll never do business with this dealership in the future and will make sure everyone we know knows they cannot be trusted.

Very deceiving towards me about repairs done to my car.Very dishonest between scheduling to bring my vehicle in and saying when it will be done.Management horrible there!!! Will not return to them. my advise go somewhere else!

I bought used Ford Explorer 2018 from this dealership on May 2021; Now it's end of May and I still have not received permanent License plate from DMV; I have inquired( call dealer, text sales guy) multiple times, both prior to 21 day expiry and after 21 day expiry of temporary license plate. Most of the times, my call is directed to Jessica's voice mail. Never been able to talk to her. Left numerous voice mail, and no response. Today, the lady who answered my call was rude and not willing to even look; she blamed DMV. Now, I am left here helpless, driving with expired license plate and no evidence, paperwork to explain police officer if I am ever to get pulled over. I just wish the dealer would do their part in 1) Communicate to customer before the sale on what to expect 2) Support customer with any required legal paperwork necessary to avoid any legal hassle for customer 3) just show empathy and Care. We, my family and friends, are done doing any business with this dealership. Good Luck