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Find a Location

Morrie's Minnetonka Ford has 1 locations, listed below.

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    Business ProfileforMorrie's Minnetonka Ford

    New Car Dealers
    BBB accredited business

    Additional business information

    Additional Info:
    According to information provided by Morrie's Minnetonka Ford/Lincoln, this company provides auto sells and services.
    See all additional business information

    At-a-glance

    Customer Reviews

    1.44/5stars

    Average of 9 Customer Reviews

    Customer Complaints

    12 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/14/2012

    Years in Business: 24

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Morrie's Minnetonka Ford provides sales and service to new and used vehicles.

    Business Details

    Location of This Business
    13400 Wayzata Blvd, Minnetonka, MN 55305-1848
    BBB File Opened:
    12/15/1999
    Years in Business:
    24
    Business Started:
    12/15/1999
    Business Started Locally:
    12/15/1999
    Business Incorporated:
    12/26/1999
    Accredited Since:
    11/14/2012
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • John Aretz, General Manager
    • Scott Landreth, General Manager
    • Brad Kreiss, General Sales Manager
    Contact Information

    Principal

    • John Aretz, General Manager
    • Scott Landreth, General Manager

    Customer Contact

    • Scott Landreth, General Manager
    Additional Contact Information

    Fax Numbers

    • (952) 543-7684
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    12 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/20/2023

    Complaint Type:
    Product Issues
    Status:
    Answered
    I purchased my 2018 **** Escape from Morries Minnetonka **** in August of 2018 I have been very faithful to this dealer in taking care of my SUV. Besides the last 3 oil changes and some strut & shock work I've done everything there.Last week my engine failed because the motor is defective. I brought the vehicle to their dealership. Thinking I had a lifetime powertrain warranty.I come to find out I am Getting denied my claim because I did not change the cabin or engine filter. Each time I went in for service there. They said my filters were clean and that they did not need changing. Even though it was on the factory recommended service they said don't even bother with it.I'm writing this because this is not right. If I would have known This would have voided my powertrain warranty I would have changed them in a heartbeat. They have all the paperwork in house on my history.There is absolutely no way the cabin or engine filter would cause my engine to fail.I feel disrespected by this dealership. And mislead about their products. I would Them to make this right and get a new engine for my Escape. I took very good care of this vehicle and theirs no way it should have failed at only ****** miles
    Read More

    Customer Reviews

    9 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Allison E

    1 star

    01/03/2024

    Bought a used car back in 2018, and they still can't provide the title to said car. Lied to me about the status of the title, and now won't speak to me anymore and ignore requests for updates and solutions. They've also done this to other people as recent as a month ago, so it is a purposeful reoccurring issue they seem to have. Dishonest, untrustworthy, and sketchy. This experience has turned me off from any and all car dealerships in the future. I was informed by the dmv recently that the last they had worked on the title was in August of 2019, despite the General Manager telling me they were working on it much later than that. I also learned they don't even have the title yet themselves to this day, meaning they sold me the car before they even owned it. It has now put me in a difficult financial situation as I have a car that I put money into that I now cannot sell. Such a bad business practice that they let continue to this day. They should not be in business if this is how they conduct their sales. They will take your money and leave you stranded for their own negligence and laziness. I really can't explain how bad of a situation this is, it is insane they let this happen over and over again.

    Morrie's Minnetonka Ford Response

    01/04/2024

    This is the first I've heard of this concern. I am looking into this and I'll certainly get back with you as soon as I hear back from our office. If you need to contact me directly, please do... *****************************************

    Local BBB

    BBB of Minnesota and North Dakota

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