Business ProfileforCoon Rapids Chrysler, Dodge, Jeep, & Ram

I had my oil changed at **** Rapids Chrystler on August 28th. As I pulled out of the parking lot after my oil change the check engine light went on. I called and it was 6 weeks to get in to have it checked. Then my light went off and at the advice of the service team I canceled my appointment. After the light came back on I took my vehicle to the Forest Lake Jeep dealer. It was determined there was less than 1/8 an ounce of oil in my car and my engine was blown. There was no evidence of a leak or any other problems with my vehicle. I called the Director of Service at **** Rapids and explained the situation. He stated there was a service bulletin just released with a known issue of the engine running hot and burning oil. He told me to bring my car in and they would replace my engine through customer care. I called the next day to come in only to learn I did not qualify for customer care service. I have been told my car will not be fixed even thought it was a known issue and my car was in perfect condition when I left my oil change. I have not been able to trade my car in due to the damage to the engine. I have not heard back from the Director of Service (***) since my intial call with him nor have I heard back from the General Manager ****. It is $13,000 for a new engine and I have still have a loan on the vehicle. It is a 2019 Jeep Cherokee with ****** miles.