Customer ReviewsforRAMCO Remodel America Corporation

If you are in the market for kitchen remodeling, steer clear of RAMCO. All oversight of the quality of workmanship is left to the homeowner, and RAMCO gets offended when you question the quality of the job. Also, materials used were subpar, with visible cracks in the cabinet doors days after installation. Drawer fronts literally pulled off when opened, due to installers using double sided tape and **** nails. Cabinet doors were left to clank into one another, as RAMCO had never heard of resistors, apparently. Trim along upper valance (where cabinetry met the drywall) was left with large crack. When homeowner questioned installer about this, he was told "You can apply some caulk in it." Installer put trim there belatedly but it was done shamefully, with visible joints, no effort taken to make it look seamless. All trim cuts were done with a table saw with either the wrong blade or a dull blade and left jagged cuts that had to be replaced (but were once again left to the customer to bring up). To add insult to injury, the owner of RAMCO puts the blame on homeowner, bringing up the possibility businesses "get taken advantage of" when we pointed out the issues. He insulted us more saying he didnt care if we contacted BBB to about the lack of professionalism, saying he would not kowtow to us (when all we want is the job done). Additionally, we had ordered some half-moon lazy susans and we had to fight to get them. Owner had audacity to mention to us that they cost a lot (when we were the ones buying them). RAMCO had never heard of them, and it was up to the homeowner once again to do the research. When the bathroom granite was installed, it was left to the homeowner to do all the plumbing himself. And, the project is ongoing still. What was promised to be a 3-5 day project has taken past 18 months at this point. The owner of RAMCO insists this is incorrect, "you have a completed kitchen," yet this is untrue because there are many things that need to be fixed.

I gave one star because you have to rate the company. My complaint is concerning the sales rep. who came to my home. His name is Anthony W*****. He arrived to the appt. late and thought he was coming for a kitchen consult. My friend and I both said no you are here for a window consult/quote. Everything was fine until I told him I wanted to confer with my son concerning the price of the windows. He became livid. He stood up and said everyone who was involved with the process should have been there for his presentation; because he would have gladly sacrificed a Saturday or Sunday to present when my son could be there. He stated he had paid consultations and clients' who paid for his consults. He pointed his finger at my best friend and told her she was rude for interrupting him with questions. She apologized to him. He did not acknowledge her apology. I asked for a copy of the quote to share with my son and he snarled. I'll e-mail it to you within 24hrs. and what's your e-mail address? He snatched one of his business cards out and shoved it to me. He started out as Mr. Nice Guy and became No more Mr. Nice Guy ( a Dr. Jekyll and Mr. Hyde transformation) when I did not commit to signing for the windows following his presentation. My next question would have been the price for repairing just the damaged windows. But, his outburst stopped me from asking. This happened on 7/28/2021 . I contacted Ramco by phone on 7/29/2021 and spoke with CSR Kelly concerning his behavior. She said that did not sound like him and said she would make a note in the system and have the general manager call me. I have not heard from the general manager nor received a copy of the quote which at this time I do not need or want. I just wanted to caution future customers to have someone with them especially if they are senior citizens. He would not have done this if my son had been here instead of two senior ladies. His tirade caused me to become angry and my blood pressure went up dangerously high because of his mistreatment of us.