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          Collierville Chrysler Dodge Jeep Ram has 1 locations, listed below.

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            Business ProfileCollierville Chrysler Dodge Jeep Ram

            New Car Dealers
            BBB accredited business

            Contact Information

            393 S Byhalia Rd

            Collierville, TN 38017

            Get Directions
            Visit Website
            (901) 854-5337

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            Customer Reviews

            1.36/5

            Average of 11 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            22 complaints closed in last 3 years

            9 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/1/2013

            Years in Business: 11

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            Location of This Business
            393 S Byhalia Rd, Collierville, TN 38017
            BBB File Opened:
            4/24/2013
            Years in Business:
            11
            Business Started:
            1/7/2013
            Business Incorporated:
            1/17/2013
            Accredited Since:
            5/1/2013
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Collierville 385 Motors, LLC
            Contact Information

            Customer Contact

            • Mr. Doug Wilson, President/Owner
            Additional Contact Information

            Fax Numbers

            • (901) 286-9019
              Primary Fax

            Phone Numbers

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            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            22 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/05/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            2022 Dodge Charger was towed to dealership on Jan. 14, ****. When I called to notify staff, the service technician told me that they would not start working on the car until my scheduled appointment date of January 24, ****. Now that January 24th has come and gone, promise after promise is being made to call me back with an update. They're advising tht a certified service technician has to look at vehicle to repair. Every-other-day when I call for an update, they - *************************, GM, ****** (service advisor), or ****** (service advisor) - tell me that they will call back before the day ends to give an update. I visited the lot today, to pick up car and take to another dealership (car is still under warranty), and I'm told that technician has the car scheduled to review and I will be advised in a couple hours. This was at approx. 8:30 AM. It is now 4:35 PM and I've made several attempts to call and email with no response or call back.
            Read More
            Read 21 More Complaints

            Customer Reviews

            11 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Alfred R

            04/08/2024

            Collierville Chrysler dodge is the worst. We took our Ram 2500 in at 4 times and they have not only taken their time but it has came out with more issues. In the winter it came out without the air conditioner worker, the the lights, the cruise control and this last time they even left pieces hanging, the panels were just left sitting there and extra parts sitting on the seat. This round we were even told by a service rep/desk clerk she went out and checked the vehicle herself so the issues we reported was not true. I nearly hit the roof. Then I let her know this was c*** what she said. She had a manager call us. He said he would call us back when he get to the bottom of this mess. Its been a week and still havent received the call. Im so discussed and feel helpless. We need help! I really dont think they even deserve a 1/2 star for a rating. Its just that bad. You cant tell me this company dont know their dealership service is c***
            Read 10 More Customer Reviews

            Local BBB

            BBB of the Mid-South

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