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          Find a Location

          First Horizon has 43 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • First Horizon

              165 Madison Ave Fl 7 Memphis, TN 38103-2741

              BBB Accredited Business

            • First Horizon

              6891 Summer Bartlett, TN 38133

              BBB Accredited Business

            • First Horizon

              7640 Poplar Ave Germantown, TN 38138-3927

              BBB Accredited Business

            • First Horizon

              3180 S Perkins Rd Memphis, TN 38118-4353

              BBB Accredited Business

            • First Horizon

              5052 Navy Rd Millington, TN 38053-2116

              BBB Accredited Business

            Business ProfileFirst Horizon

            Bank
            Multi Location Business
            BBB accredited business

            Contact Information

            165 Madison Ave Fl 7

            Memphis, TN 38103-2741

            Get Directions
            Visit Website
            Email this Business
            (901) 523-4444

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1/5

            Average of 29 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            72 complaints closed in last 3 years

            30 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/1/1997

            Years in Business: 160

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            First Horizon offers commercial and consumer financial services. This company offers mortgage lending services. This company offers banking services. This company offers credit card processing services. This company offers consumer & home loans.

            Business Details

            This is a multi-location business.

            Find a Location

            First Horizon has 43 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • First Horizon

                165 Madison Ave Fl 7 Memphis, TN 38103-2741

                BBB Accredited Business

              • First Horizon

                6891 Summer Bartlett, TN 38133

                BBB Accredited Business

              • First Horizon

                7640 Poplar Ave Germantown, TN 38138-3927

                BBB Accredited Business

              • First Horizon

                3180 S Perkins Rd Memphis, TN 38118-4353

                BBB Accredited Business

              • First Horizon

                5052 Navy Rd Millington, TN 38053-2116

                BBB Accredited Business
              Location of This Business
              165 Madison Ave Fl 7, Memphis, TN 38103-2741
              Email this Business
              BBB File Opened:
              1/1/1948
              Years in Business:
              160
              Business Started:
              1/1/1864
              Accredited Since:
              9/1/1997
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Alternate Business Name
              • First Horizon Bank Credit Card Service Center
              • First Horizon Equity Lending
              • First Horizon Money Center
              Contact Information

              Principal

              • Mr. Bryan Jordan, CEO

              Customer Contact

              • Mr. David T. Popwell, President, Specialty Banking
              • Ms. Tammy LoCascio, Chief Human Resources Officer
              • Mr. Todd Jones, EVP, Specialty Banking
              • Ms. Annetta Adams, Customer Solutions Supervisor
              • Mr. Bryan Jordan, CEO
              • Mr. Bo Allen, Regional President
              Additional Contact Information

              Fax Numbers

              • (901) 681-2578
                Primary Fax
              • (901) 257-6227
                Other Fax

              Phone Numbers

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              72 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/28/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              first horizon does not know who I am but is reporting a fraudulent account on my records. I was a victim of ID THEFT , police and TBI reports filed . First horizon despite multiple attempts for years has refused and ignored all fair credit reporting letters to send information on the account . They are reporting a fake and fraudulent account number to the ********************** bureaus that they can not confirm by any records. I have requested the original signed agreement and documents to turn over for police investigation and validate the debt ..They refuse to speak with me or cooperate with me. I have videos of me walking into their banks and they have no record of any accounts to me by my social / birthdate or ID of the account number they report to the ********************** bureau. First horizon violates the little people rights and fair credit reporting laws continuously with no repercussions. I request they release any and all records to validate this debt and original agreement to prove their investigation. This is unethical and horrible practices from a dying bank
              Read More
              Read 71 More Complaints

              Customer Reviews

              29 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Dorothy B

              09/03/2024

              Absolutely horrible customer **********************. And please keep your online banking functional if you need to know my last three transactions because that is the only way that I know them.

              First Horizon Response

              09/04/2024

              ***************************,

               

              Thanks for reaching out to us.  We are sorry to hear you feel this way.  Please allow us time to review the information provided and we will reach out to you directly upon completion.  Thank you.

               

              ****************

              First Horizon Bank

              Read 28 More Customer Reviews

              Local BBB

              BBB of the Mid-South

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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