Business ProfileforAshton Plumbing Heating Air

Ashton visited my condo on December 13, 2023 and quoted $1900 to replace a leaking faucet, which I agreed to. I tried to discuss different faucet fixtures with the plumber, but he insisted there was only one option. On December 18, the same plumber attempted to install the new faucet. He warned me he had to take a few tiles out, but later stated that he did not expect concrete behind the tiles. He said his faucet did not fit, so he would have to take a little bit of concrete out. The plumber then called me into the bathroom telling me he had to take the whole wall out all the way up to the shower head. I was in disbelief and shock as he had already dug a huge hole in the concrete wall. I asked him whether he knew what he was doing and he said he had only been working with Ashton for two months. At this point he called in another plumber to help him, and they did not end up removing the entire wall.Instead of simply installing a new faucet they broke my existing tiles, damaged and removed the concrete around my pipes, replaced my old pipes, and then installed new pipes several inches off center with no concrete. They then wanted $3600, insisting that I now had to pay $1500 for garbage disposal. Before they left, I unfortunately wrote a cheque for $2,500.00, which was not the entire amount. However, the job was not completed and I had concerns with the work they had done so far. I did not notice at the time that they installed the pipes for the handle and the spout a few inches to the left of the center. They later admitted they were both aware it was not centered, but never told me. When I asked them why they would keep it a secret, the plumber said some customers don't mind crooked faucets.I was so concerned that I started contacting other contractors who told me that it was unnecessary to remove all those tiles and concrete and to replace the old pipes. I was also told that there are various options for faucet fixtures that would have easily fit. I told Ashton they had to come back and center the pipes, which they did. *** * *** ** **** * **** ****** ***** **** ** ******* ********  However, the tile job is temporary because the concrete is now missing. Ashton then came back to attach the faucet fixture, however, they installed the spout a few mm away from the wall and didn't seal it with silicone.I wrote a letter to ***********************, the service manager at Ashton, as well as to the President and Vice President. ***** said he would send a plumber last week to attach the fixture properly, but nobody ever showed up, despite ***** having promised numerous times that he would do right by me. All I wanted was a replacement for my leaky bathtub faucet. Instead, it turned into a nightmare, and created an immense amount of dirt and dust. I had a non-functioning bathtub throughout the holidays. Almost two months later, the job is still not complete. This will cost me over $4000, in addition to the fee to shut the water off. Now it looks like I will have to hire another plumber to attach the tub spout to the wall since Ashton did not show up. I don't feel I should have to swallow all these costs when none of this was my fault.