Business ProfileforSouthside Auto Sales II

I trust this message finds you in good health. I am reaching out to express my dissatisfaction and deep concerns regarding a vehicle purchase made at Southside Auto II dealership on December 13th. My interaction was primarily with ****, and regrettably, the experience has been far from satisfactory. My daughter and I acquired the vehicle with the expectation that it would be a reliable means of transportation for her daily commute, especially considering the significant distance she covers each day due to my granddaughter's special needs. However, during the test drive, we immediately identified issues with the headlights, tail lights, and turn signals. **** assured me that these problems could be rectified on Monday if I brought the car back.As we finalized the paperwork, I raised concerns about the vehicle's condition, and I couldn't help but notice a faint smell of alcohol. When questioned, **** dismissed it with a laugh, neglecting to disclose that the car was being sold "as is." This critical piece of information was not communicated to me during the transaction.Upon discussing the issues with ****, my daughter was told she could live with them. Unhappy with this resolution, she insisted on a list of problems to be fixed, and **** agreed to address them.Monday. However, within 30 minutes of leaving the dealership, the car began overheating.After consulting with a mechanic, we discovered severe issues with the vehicle including the need for a new motor. Following ****'s instructions, we returned the car on Monday, expecting a resolution. Initially, **** promised a refund but later reneged, asserting that the car had been inspected and was in excellent condition.The ongoing problems with the vehicle have caused significant inconvenience, and it's disheartening that a major repair is required within less than 60 days of purchase. I'm reaching out to you in the hope of a fair and prompt resolution to this matter. Your attention to this issue is highly appreciated.