Complaints

This profile includes complaints for Southside Auto Sales II's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Southside Auto Sales II

  3300 Taylor Blvd. Louisville, KY 40215

  
• 

  Southside Auto Sales II

  1218 Arcade Ave Louisville, KY 40215-2204

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase a 2011 ********* ***** ***, I was replacing things under hood. But October car was smoking and I spent more monies. Sorry got car in may 2024, it seem like a lot of things were needing to be replaced. I asked Southside for help the said no, payed to get towed stopped on highway more monies, my mechanic checked and rechecked everything couldn’t find reason for smoking under hood. Nov car stop running replaced other items, then the last thing I got was a starter $260. Still didnt work. ******** ********** said blown head gasket and motor was locked. Ask them again for help they wanted me to take somewhere else. I’m a disabled person fixed income no more towing monies and was told it would cost nearly $5000 to fix motor, call Southside said they can’t help so I surrendered vehicle back to them. They sent a letter saying I could buy back for $5000 wth! So I have no car and loss out on my 1200 deposit and 260 monthly, they should feel bad selling me a lemon mechanic said they weren’t gd car anyway

  

  Business Response

  Date: 02/07/2025

  We are very sorry *** ****** feels the way that she does. The 2011 Cruze was purchased on 5/8/24. I will also add that all of our salesmen are trained to let all customers know that we encourage the customers to thoroughly check out the vehicle themselves or let their own mechanic check it out. They then could have told the customer their personal opinion that Chevrolet Cruzes are not good vehicles. We however have had good luck with buying and selling the Cruze's.The notes in her account match up with her saying she asked us for help in October. Unfortunately as a small buy here pay here we do have to stick to the No Warranty rules of our contracts. Although if it is something that happens in the first 30 days we do everything we can to help make it right. But 5 months later the only options we have is to suggest an outside shop that we sometimes use. That we know would give the customer a good deal on any work needed. Some of us use them for our personal vehicles so we trust them to treat our customers right. *** ****** stated in Oct/Nov her mechanic was trying to figure out the reason it was smoking and couldn't. The vehicle was not smoking or having any issues when we sold it in May. We can not predict mechanical issues. Then in late Nov she had another shop check the vehicle out and they said the head gasket was blown and the motor locked. After that the customer let us know we could come and get our vehicle, so we paid to have it towed to the lot. The letter she is talking about is the 10 day letter that we are obligated by law to send out. Explaining that she has the option to pick her vehicle up within 10 days or it will be sent to the auction. We have a large number of customers that are on a monthly fixed income, with a lot of them being repeat customers. We do everything we can to help get every customer into the vehicle they want.

• Initial Complaint

  Date:07/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got a car from this car lot, never missed one payment, the car was terrible, the catalytic converter is going out, I brought it to the owners attention when I had to come and resign paperwork because they screwed up on my application, over charged me and then illegally repoed my car because something happened with my insurance. I want every dollar they have received from me returned because I am returning the vehicle and the keys

  

  Business Response

  Date: 07/26/2024

  We have been in business for a long time and we treat our customers with the same respect they give to us. I find it hard to believe that you test drove 7 cars with issues, for one because I can go look at our cameras for that day and for two... you still purchased a vehicle from us. In one month you were added onto two different women's insurance policies who both dropped you from their policies within a week. I spoke with you personally on the 12th and told you about the 2nd cancellation and gave you until end of day the 15th before I sent it out for repossession. At that time you did not state anything about any car issues going on. Because even tho you sign 2 different AS IS forms we do try to make sure the car is good with no issues for the 1st 30 days. After that we always try to give our customers advice on where they can take their car for repairs or work. We are all just employees here doing our job and having insurance is the law. We don't pick on customers, we just have to follow the rules. We are sorry you feel like you had a bad experience with us, but treating people who are just employees with such aggressive disrespect is unacceptable. Especially to an elderly woman who in no way is related to either owner of this company. We wouldn't give a refund of any money for this vehicle because we didn't do anything wrong. We hope you find the vehicle you are looking for and wish you well.

• Initial Complaint

  Date:05/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  garnishee my check but wont tell me balance or anything, they claim they havent got a payment in months per paul at southside but continue to garnishee my check, they buy salvage cars and sell at luxury prices, they should have to let me know every 2 or three months the balance, i tried to negotiate with them when i first turned it back to them but they said no they buy from auctions they wont tell me how much they sold my car for, they did say it was a small fix, i dont believe that

  

  Business Response

  Date: 05/28/2024

  We have spoke with *** ***** and a woman he had on the line with him, his mother I believe. I have been here over 3 years now and his account was closed/written off in the system 4/26/17 for 4491.59. That is after a 700 credit for the vehicle being repossessed and restocked and then a credit for 595.90 for unearned interest being removed. Unfortunately when we sent it to the auction to be resold we didn't get any offers. Therefore on 12/16/17 we scrapped/junked the vehicle at Grade A scrapyard and got 247.50. The company then gives our bad accounts to an attorney who then works on them. Since I have been here I have recorded 3 garnishment checks totaling 843. I informed the customer that I do not have the information to the company that actually does the garnishment but that he could go to his payroll department and they can give him the information or that as soon as I get the next check in I will give them a call right away and give them all the information available. In no way are we trying to take *** ***** hard earned money. We are just trying to fulfill the contract agreement he made with us. 

  Customer Answer

  Date: 10/22/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Please provide the payoff amount that I owe.
  
  
  
  Sincerely,
  
  
  
  ******* *****

  

  Business Response

  Date: 11/05/2024

  The total amount Southside had to write off for this account was $5191.59 on 4/26/17. We sold the vehicle on 12/6/17 to Grade A Scrap yard for $247.50. That leaves a balance owed that was sued for (in garnishments) of $4944.09. I show 3 checks that have been received totaling $843.00. Therefore the balance that is still owed is $4101.09. 

• Initial Complaint

  Date:04/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They repossessed my car for not having insurance and then when I tried to provide proof that I always had insurance they demanded I pay the repossession fee of 300 then said I sent in fraudulent documents for my insurance sent me a letter saying I didn’t comply the same day they repossessed my vehicle demanding I pay the full amount of my vehicle off to obtain it then when I spoke to them about this he then stated to ignore it they just have to send it out legally and then written my vehicle off to go into collections and when I spoke to them again letting them know they were mistaking he also said that I came in and they received a letter from my insurance company which isn’t true and that I’ve recorded every interaction with them because I just didn’t trust them because nothing made sense that they were doing he denied even speaking to me and everyone refuses to allow me to speak to the owner

  

  Business Response

  Date: 05/13/2024

  *** ****** purchased a 2016 Equinox on 2/17/24. We received a cancellation notice from her *********** insurance stating that her insurance cancelled on 4/2/24 for non-payment. We started calling the customer on 4/2/24 and made 6 additional call attempts, one per day to inform the customer of the cancellation we received. Unfortunately *** ****** was unreachable (her phone number was not ringing, it was just like dead air). So on 4/10/24 we had no choice but to send the vehicle out for repossession. On 4/11/24 *** ****** called to ask why we repossessed her vehicle and I personally let her know and also told her how we tried to call her and the number wasn't working. She informed me that I was not the only person who had told her recently that when they called her it was not going thru. She told me that her insurance was not cancelled, that there had to be a mistake. I told her if she did have insurance and it just was not sent to us then I could authorize taking half off the repo fee. If the customer doesn't have the insurance company send in their proof of insurance we have no choice but to go with no insurance on the account. On the 15th *** ****** called screaming about a letter she received in the mail and we informed her that it is a letter we legally have to send out and if she is planning on getting her vehicle back in the 10 day allotted time she could disregard the letter. She asked for more time to get her vehicle back and also had to reinstate her insurance bc it was in fact cancelled. On 4/24/24 we received another cancellation from *********** and assumed she was not getting her vehicle back bc we had not heard from her. On 4/25/24 the account was written off. We did wait an extra 5 days before writing the account off, and that was with no communication from the customer. But we can only hold things for so long. 

• Initial Complaint

  Date:02/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I trust this message finds you in good health. I am reaching out to express my dissatisfaction and deep concerns regarding a vehicle purchase made at Southside Auto II dealership on December 13th. My interaction was primarily with ****, and regrettably, the experience has been far from satisfactory. My daughter and I acquired the vehicle with the expectation that it would be a reliable means of transportation for her daily commute, especially considering the significant distance she covers each day due to my granddaughter's special needs. However, during the test drive, we immediately identified issues with the headlights, tail lights, and turn signals. **** assured me that these problems could be rectified on Monday if I brought the car back.As we finalized the paperwork, I raised concerns about the vehicle's condition, and I couldn't help but notice a faint smell of alcohol. When questioned, **** dismissed it with a laugh, neglecting to disclose that the car was being sold "as is." This critical piece of information was not communicated to me during the transaction.Upon discussing the issues with ****, my daughter was told she could live with them. Unhappy with this resolution, she insisted on a list of problems to be fixed, and **** agreed to address them.Monday. However, within 30 minutes of leaving the dealership, the car began overheating.After consulting with a mechanic, we discovered severe issues with the vehicle including the need for a new motor. Following ****'s instructions, we returned the car on Monday, expecting a resolution. Initially, **** promised a refund but later reneged, asserting that the car had been inspected and was in excellent condition.The ongoing problems with the vehicle have caused significant inconvenience, and it's disheartening that a major repair is required within less than 60 days of purchase. I'm reaching out to you in the hope of a fair and prompt resolution to this matter. Your attention to this issue is highly appreciated.

  

  Business Response

  Date: 03/14/2024

  We are very sorry *** ******* feels the way that she does. All of our vehicles are sold AS-IS, and there are multiple pages of the contract stating that, and they had to be signed and dated by the customer. When the vehicle was sold we were informed of the headlight and turn signal issues and assured the customer if she brought it back that very next Monday we would get those things fixed. The only other issues that were brought to our attention were cosmetic car issues that **** did tell her that she would have to deal with if she wanted to purchase the vehicle. As a small car lot we just can't fix some things and that is why we lower the prices on our vehicles to match their value. We were never informed of an engine issue. It is our practice to let customers know that we encourage them to take the vehicle to an outside mechanic to be checked out before any paperwork is signed. If she would have told us we would have asked her to bring the vehicle up for us to check it out and see the paperwork from the shop she took it too. None of those things happened, and we can not fix errors we don't even know about. As for the comment about "a faint smell of alcohol" on our sales managers' breath all I can say is **** has worked here since this business opened in 2008 and has a huge customer base that love him. He has never had a complaint like that and he works very hard sometimes open to close. We are never in the business of making our customers unhappy. Repeat customers play a big role in keeping our business open. Again, we are sorry she was displeased with her purchase, but we hope the vehicle is doing well for her now.

• Initial Complaint

  Date:02/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unfortunately I purchased a vehicle a couple months ago from Southside Auto Sales. The sales guy that helped me told me that if I gave him $100 on the side that he could lower the price of the vehicle. He did lower it $500 and I handed him the $100 I was in need of a car at the time. I always made my payments a couple days late, but I paid it with late fees no matter what. I ended up getting g sick for about a month, (covid) moved to Kentucky by myself & had no one to take the payment , I asked if they could give me a week more to get the payment to them,everytime that I needed an answer to that ? it was an excuse from the cashier. That same day my car was repossessed from the same guys that work there, & they say that it was a company, nope I have cameras all over my house. They think that because I'm a Hispanic woman, they can take advantage of me and steal money from me, because that's what they did. If the same people from the dealership came to pick up the vehicle why couldn't they just knock at the door and say I'm here for the money or the vehicle, I had the money to pay for my vehicle I just couldn't drive to the bank to make a deposit to pay them. Cash I have, being sick and unable to go to the bank was an issue for me, went to go pickup my vehicle, since it was repossessed, my gun was missing an an expensive charger was missing, plus they left the windows rolled down and it was wet and it smelled awful from The inside. I have filed a police report on the items stolen from the employees at Southside Auto Sales. I have recorded calls from the cashier telling me certain things to bring in order to pick up my vehicle and when I got there she kept playing her game & didn't help me until 5 min. later, then she lied about telling me what to bring, accused me of forging insurance paperwork, I had the insurance lady on the other line & she was even disgusted on the cashiers behavior. The cashier, the same salesperson that sold me the car, and the other 2 guys that were in the office were racist, discrimination towards me, not only that, they lied about taking the items from my car. The cashier was the rudest, disrespectful, racist person towards me. Beware of these people if you're Hispanic, they will take advantage of you.

  

  Business Response

  Date: 03/11/2024

  We are very sorry she feels the way that she does. We treat every customer with the same respect we want given to us. *** ******* purchased the Chrysler 200 on 10/12/23 and has never paid one single payment on time. For December 23rds payment we understood that it was around Christmas so we didn't say anything about her not paying the payment until 1/4/24 except to let her know another payment was due 1/6/24. We then waited until 1/15/24 to speak with the customer and she said she was going to have her neighbor bring her payment to us. When that did not happen the customer called on 1/18/24 and said her sister was going to bring the payment the next day. That also did not happen. Then on 1/22/24 *** ******* called and said her niece was bringing her groceries on Thursday or Friday and she would ask her to bring a payment in. The payment clerk asked the boss and he said that we couldn't wait that long. Also there would be another payment due 1/27/24. Then on 1/26/24 we received an insurance cancellation. So when she came to the payment window to redeem her repossession all the payment clerk told her was that the insurance documents had to come directly from the insurance company. She also explained why the owners of the company made that rule. Not once did she say the customer was giving us false documents. She just explained that that is our only way to insure we are always getting what we actually need. Because unfortunately we have had people try to use false documents. And that's one way to cut them down tremendously. We don't change what is needed to pick up your vehicle from repossession. As for saying our payment clerk is racist towards Hispanics is a very unfair and untrue thing to say. I'm sure that it would also be a sad thing for her daughter and grandkids to see as that is their race. We also record phone calls and everything on the lot is on camera as well. Just because the payment clerk has to give out information the customer doesn't like does not mean she is racist, she is only doing her job. As you can tell from our huge list of repeat customers, we value our customers above all else. As for the person who does our repossessions, he is an independent contractor that we have to call on a daily basis to do repos for our lot. He also does a lot of other tow truck related jobs for us, as we don't have a tow truck of our own. So he is at the lot a lot. Not to mention he has a sibling who works here. We have all been around this lot for years, some over 10 years. You turn into a family after that amount of time. So yes, he does come here. You will see him.
  
  Thanks,
  
  ******** **

• Initial Complaint

  Date:02/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a car Wednesday February 22nd was told no other issues with the car beside the bullet holes. Immediately my husband found a valve gasket leak and messed up interior on the driver seat and asked them to lower the price 200-250 for the work we would have to do . They dropped it a whole 500$. I got the car home 30 mins later my car was smoking I called and they told me to put water in it and bring it back called and said that it was a fan module and it would be 190$ so I picked the car up Saturday. Sunday it started ticking , squeaking making noises . I had also then found LEAKING COOLANT and overheating along with a misfire in cylinder 3. So I took went in to ask about my receipt that they said or Willy’s didn’t send Saturday they had it Monday and proceeded to say “ I know the car is as is but this just doesn’t seem okay” I was told to bring it back again I took it to another shop , then took it back to the car lot after I got the diagnostic test from the shop and they said none of that was right they ran a combustion test said it was fine. They were going to do a pressure test but wanted to be rude , I then said I didn’t want the car to blow up or break down while my CHILDREN are in it and it hurt or kill them the MECHANIC who said my car was okay yelled out to me “I have kids to and one Whose dead you don’t know anything about that do ya “ and actually yes I do because I lost my daughter who was 22 months old on 5/16/21 so for him to yell that out to me after I’m worried about my children’s safety in this vehicle DESTROYED ME ! I didn’t get an apology , I was told they weren’t going to help get out of the garage and the lot before they call the police. This is crazy because I love the car and it was a great kit for myself being a new driver !! I figured I’d get a lot more help or assistance then I did without a fight i don’t care about AS when I was lied to when I asked again picking the car up Saturday

  

  Business Response

  Date: 03/14/2023

  See attached response from the company.

  Customer Answer

  Date: 03/14/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: the asking price for the vehicle was 3,500 my husband asked them to reduce the price by 250$ because he could immediatley tell it had a bad valve gasket cover which would take a little money too fix they then dropped the price to 3,000$ when the tag on the key fob says 2,500 so the were asking 1,000$ more it was “manager special” even had a sticker ! I did not refuse to leave I left NO POLICE WERE CALLED , I stated “I did not want my children to be in a vehicle that could make us break down or cause an issue while driving that would get them hurt or kill them and the mechanic was not calm he yelled at me “ he has children and one Whoes passed and I didn’t know how that felt” that’s when I the second owner of the vehicle who wanted said car screamed at him bc that triggered me that I did know how that felt the owner nor the women was not outside when he said that they walked out after. This being a car I spent all my money on I wanted something reliable . It doesn’t matter the price , they could see coolant leaking somehow because I poured 3 bottles in myself and it all leaked out to the sidewalk. And they even told me to put water in it before we drove it back up there ! If you were willing to help my husband who bought my car you would have called him and INSURED him that nothing “claimed” with the car was wrong . I would have even PAID for them to fix any further issues on the vehicle as I did the fan hub !! And been happy with the actual thought of help because now I’m paying for a new water pump timing chain and possibly a NEW ENGINE just to be able to drive a car that I haven’t driven since 2/28/2023
  
  
  
  Sincerely,
  
  
  
  ****** ****

  

  Business Response

  Date: 03/21/2023

  Southside Auto Sales II tried to inspect the vehicle to the best of our ability. We did a chemical test and verified that it doesnt have a blown head gasket. We did not complete a pressure test because we were getting screamed and cussed at; calling us stupid. We dont believe in any way that this vehicle needs a motor and at this time we feel we have done everything we can do. We do not believe that we should be spoken to or treated that way and this will be our final response.