Business ProfileforLegal Tax Defense, Inc.

This is for the ***** *************** Legal Tax Defense branch in ****** **. I hired their service to help me with *** tax problem. I talk to one of their representative in September 2023 and told them I want to do Offer in Compromise, they worked on my case, had me filled up a OIC questionnaire which I didnt qualify but they didnt tell me I didnt qualify and just proceed to negotiate with *** to lessen the interest supposedly from 18% to 5% and they wanted me to set up a payment arrangement. All that time I didnt get any communication from them and Its really hard to get ahold of them when you try to call, the lady that answers always tells you that your case manager would call back but they never will, and its a different case manager every month. They emailed me every month to sign ***** of ******** letter cus they say it expired? I told them I didnt want this route as my initial plan is OIC but they wouldnt refund me because according to the manager they couldnt just give me a refund if im not satisfied with their service? Its not the service I wanted in the first place. I just want my $2,500 refund back. This company is really predatory and shady practice. I didnt sign anything that says I want to make a payment plan to the *** but they told me I did sign.