Business ProfileforNRG Heating and Air Conditioning

I never leave bad reviews, but RUN from this company. I cannot believe what they have put us through over the last few weeks, especially since they know I have a newborn baby! Backstory- we bought a heater from *******, who told us they were in the process of being acquired by NRG. From day one, we had issues with the heater install so the technician came out to look at it within a month. He worked for NRG. A year later the heater has the same issue, so we call NRG who is now denying they ever acquired *******. (When I called ****, who immediately seemed ready to battle even though I was being extremely nice, spoke down to me to make sure I understood this fact.) We explained their technician was the last to service the unit, showed our paper trail, and even offered to buy a new warranty with them to be fair. They sent a technician out who was nice and told us that NRG was the one who serviced the unit last. He proved us right... Not to mention NRG has the same address and phone number as *******! Cut to, the heater breaks again mid November so my husband calls the manager, *****, who acts like he wants to work with us, and sends an estimate that we agree on. At this point I am ready to pay whatever bc I have a week old baby who is freezing at night. Then, out of nowhere, ***** leaves my husband a message they can't do the job for the price we all agreed to? No explanation. I try to call multiple times and they hang up on me. Must have caller ID. We end up finding a new company who tells me that he used to work for NRG and they are big scammers.I've also had others reach out and tell me to file a complaint with the BBB. Overall, what a nightmare! Like I said I never complain on here, but I can't believe how badly we were treated, and how much money we are out. This company should be investigated, and reach their team customer service skills.