Business ProfileforTOMS Shoes

On February 29, 2024, I received an email advertisement from TOMS indicating that there was a 29% off coupon to be used on certain items that day only because of leap year. The pair of shoes that I wanted had this flag on them on the website. When I went to purchase them, the code would not work after several attempts. I took a screenshot of the actual shoe/advertisement/flag, before actually contacting customer service to try and rectify the situation. I called them as soon as they opened that morning. The agent too saw the advertisement and attempted to make the purchase per the advertised discount and was unable to use it as well. She reached out to the IT **** to try and figure out what the issue was while I waited on hold for about 30 minutes. She told me she would reach back out to me once the issue was rectified and the code was able to be used. By the evening, I still had not received any correspondence back so I called back to customer service to inquire. I stayed on the phone with that agent over an hour and explaining over and over what the issue was. She put me on hold several times, only to come back and tell me it was an error on their part that the advertisement was on the site for that particular shoe and for the trouble, she could send me a 15% discount. I was very upset because that is not what the advertisement said. She said thats all she could do. I explained if I went into a store and an item had the wrong price posted, the store would take the hit because of their mistake and that is exactly what should happen here. I have purchased over 25 pair of TOMS just over the last couple of years and added that this was ridiculous especially since they are supposed to be helping other countries with their proceeds. I asked to speak to a supervisor since they would not honor the actual screenshot they had me send to prove what had been on the site, since they had now corrected it on the site. I was told I would get a call back and still havent!