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Find a Location

REX - Real Estate Exchange, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforREX - Real Estate Exchange, Inc.

    Real Estate
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    REX - Real Estate Exchange, Inc. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      21550 Oxnard St #100, Woodland Hills, CA 91367-7132
      BBB File Opened:
      2/21/2018
      Years in Business:
      8
      Business Started:
      5/1/2015
      Business Incorporated:
      7/24/2014
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • REX
      • REX Homes
      Business Management
      • Mr. Jack Ryan, Founder/CEO
      • Ms. Lynley Sides, President/COO
      • Ms. Sharon Zhao, Director of Human Resources
      Contact Information

      Principal

      • Mr. Jack Ryan, Founder/CEO

      Customer Contact

      • Mr. Jack Ryan, Founder/CEO
      • Ms. Lynley Sides, President/COO

      Industry Tip

      BBB Tip: How to choose a real estate agent

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/03/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      My name is ****************************** and I was a resident at **************************************************** apt 1 between September 2021-August 2022. Before moving in, a property manager by the name of ***** showed me the apartment and advised there were several maintenance issues that she would take care of right away when I move in, including a water leak in the bathtub. When this was not taken care of by June 2022, I brought it to her attention again. Instead of fixing it, or even attempting to make adjustments for me during the repair, she chose to terminate my lease. Her excuse was that the repairs would take too long. However being the only black tenant in the entire building I experienced microagression and racism. The first day she showed me the apartment she demanded to take a picture of my ID to ensure I wasnt defrauding her. She has repeatedly accused me of smoking weed in my apartment. One time I called to tell her I had Covid just to forewarn the other tenants out of courtesy and she quickly switched the subject to voice her concerns and subtly hint she wants to evict a tenant because of smoking complaints of weed smoking although Ive verbally told her I havent smoked anything and she has never seen smoking in my apartment, her lack of empathy for the fact that I had a life threatening illness was concerning but it said alot about her preconceived notions. She even accused me of opening a gate to allow thieves to steal a neighbors bike and swore she saw the theft on camera but when I spoke to that neighbor he said she told she didnt see anything on camera. Nevertheless *** moved out. However, on March 13, 2023 I accidentally zelled my rent money to ***** at ************************************ When I brought this to the attention of *****, she advised that that she wont return the money via Zelle simply because she didnt feel like it. Return all my money ASAP

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Japa V

      1 star

      06/29/2021

      Stay away from Rex. They sell you on the "save on commission". Then the bate and switch. Your listing only appears on the "other tab" of zillow. Rex will lie to you at first and say oh yes we get you on zillow and all the other sities. Rex does nothing to push back on buy side commission offers. Viktor K in Miami who sold my house actually told me " I cant tell the buyers agent their is no commission, that is like giving them the middle finger and they will walk". Rex will send a junior agent to who is clueless to hold an open house. The entire listing time they will repeatedly contact you trying to upsell you on other services. I negotiated my offer that sold the house myself no thanks to Rex. Save yourself the lies and ****. Sell it with a direct MLS or just go the traditional route. Rex lies, annoys you, and does nothing to actually try to save you on commission they are happy inflating the price, leaving in 3% buy side and telling you they will get you more money by creating a bidding war. You get left paying more, run the risk the appraisal doesn't come in at value and have to deal with a bunch of scamming sales people. (just to add to the insult you get a ton of text messages from a new number every time to schedule showings). Just avoid Rex I wish I did.

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