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Find a Location

I Love International Movers has 1 locations, listed below.

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    Business ProfileforI Love International Movers

    International Movers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/13/2023

    Years in Business: 12

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Products & Services

    This company offers International moving by ocean and air freight.

    Business Details

    Location of This Business
    Tarzana, CA 91356-1007
    Years in Business:
    12
    Business Started:
    11/10/2011
    Business Incorporated:
    11/10/2011
    Accredited Since:
    2/13/2023
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Reece Ventures LLC
    • I Love Moving
    • Sunset International Shipping
    • My International Movers
    Hours of Operation

    Primary

    M:
    8:00 AM - 8:00 PM
    T:
    8:00 AM - 8:00 PM
    W:
    8:00 AM - 8:00 PM
    Th:
    8:00 AM - 8:00 PM
    F:
    8:00 AM - 8:00 PM
    Sa:
    8:00 AM - 6:00 PM
    Su:
    8:00 AM - 6:00 PM
    Business Management
    • Mr. Alexander Ravich, President
    • Mrs. Nina Lee, Executive Assistant
    • Ms. Amanda Rey, Office Manager
    Contact Information

    Principal

    • Mrs. Nina Lee, Executive Assistant
    • Ms. Amanda Rey, Office Manager

    Customer Contact

    • Mr. Alexander Ravich, President
    • Mrs. Nina Lee, Executive Assistant
    • Ms. Amanda Rey, Office Manager
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Hiring a mover

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/23/2023

    Complaint Type:
    Delivery Issues
    Status:
    Resolved
    My International Movers handled my move from *******, ** to ********, *********. From the beginning, things were difficult to coordinate with the moving specialist. Numerous calls and emails would go un-answered until I would contact other people at the company. Then it took 7.5 months for my belongings to arrive, all the while the company suddenly requiring more money than what was listed in the contract for delivery. Their moving specialist even tried to charge a university credit card that was specifically used to hold the reservation over 7 months prior. Nonetheless, here's where the real problems began: The delivery of my items. Six of the dozen or so major pieces of furniture moved were irreparably damaged. The moving company here in ********* was astounded by the lack of care the company put into packing any of the items, which included an armoire with legs sticking out of any wrapping (two of the legs were severely damaged), a dresser that was wrapped in nothing but thin cardboard and that was split almost the entire length of the dresser, paintings wrapped in nothing but tissue and cardboard, both of which were shattered, a bicycle placed in an otherwise empty cardboard box and that, as a result, had its frame bent, and a lamp placed in a box labeled 'fragile' that received no other protection and was therefore absolutely demolished. Mind you, every item I wrapped and packed in boxes myself arrived fine, including glass figurines and mugs. It was only the poorly packaged furniture items handled by My International Movers themselves that were damaged. The estimated damage, which is all photographed and documented, is ~$10,000 U.S. dollars.The end result has been the company offering me $500, far below the minimum liability insurance for 300 cubic feet of items shipped. It's almost more of an insult to offer me that low amount after what was clearly a result of their negligence. This has been one of the worst business transactions of my life.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    thibault f

    1 star

    11/23/2022

    I used I Love Moving for my move from ************* to ******. Everything went well until a few days before the expected delivery date. I called them to know at what time I could expect the movers. I was told that I was not on their planning!!! Then, two days before delivery, I received a text message requesting me to pay an additional **** euros (on top of the 20K+ I had already paid) or they would not deliver!!! This is what I call racketeering. I received very fuzzy explanations on why I would have to pay anything but had no choice but to pay...

    I Love International Movers Response

    01/24/2023

    We sincerely apologize for the inconvenience that might have been caused to you, and if our contract wasn't more clear about the destination charges, we always have these details in writing for transparency.

    Our team has previously advised that we can't know the exact destination charges until a delivery address is provided, which was given to the delivery crew when they were setting up the delivery with you, after which they've proceeded to set up a date and clear the remaining balance on file before the delivery is confirmed. Delivery can be tentatively scheduled with pending payment but not performed before all of the charges have been paid for, and the breakdown has been provided on the invoice and afterward upon request.

    We are truly sorry if there was a delay in receiving the confirmed breakdown before the tentative delivery date, and we appreciate your feedback as this is an area where we'd like to improve in the future to prevent similar situations from causing stress to our clients.

    Respectfully,
    Management
    I Love Moving

    Local BBB

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