Business ProfileforPresto Logistics, Inc.

If you dont want to get OVERCHARGED or experience EXTREMELY DELAYED delivery, avoid them at all costs!First, they have no transparency on pricing. We did a virtual inventory count initially. However, after loading, the cost ended up being $1100+ more than the original quote. One reason was the extra space they "quoted" to use. Understandably, the original estimate can't always be accurate, but the problem was the lack of clarity on how they calculated the final cubic space used. This feels like a scam.Another reason was all the fancy packaging they used. Make sure to ask about everything they use to wrap your stuff on the spot, beyond basic padding or tape. If you dont pay attention or ask explicitly, it will cost you extra $$$.Yet, the overcharge is not the worst part. The prolonged delivery and lack of communication during transit made us extremely disappointed and upset. The original delivery date was supposed to be 3 days after loading. We understood that might be too good to be true and were prepared for a longer wait. However, one week in, we had no updates at all! We had to call them to find out it hadn't even been dispatched yet, and they couldnt give us an estimated dispatch date.Later in second week, they said it would be delivered sometime in the third week. However, as I write this, it has been 27 calendar days / 20 business days (the contract mentions a maximum of 21 business days in rare cases), and we are still living in an empty house with our stuff nowhere to be found! They said they would deliver either today or tomorrow and would call us with an update. But we haven't heard anything from the driver, dispatcher, or customer service.We paid thousands of dollars hoping for a more streamlined, hassle-free moving experience. We have been very patient and accommodating throughout the whole process. We dont deserve such incompetent and unpleasant service! This experience has exhausted us and taken a serious toll on our mental well-being!