Business ProfileforBlack Diamond Paver Stones & Landscape, Inc.

Patio was installed in the fall of 2018. I selected the business based on positive reviews and their 27 year warranty to stand by their work. Unfortunately the patio has been a continuous issue and dealing with Black Diamond has proven impossible. They are not honoring their installation warranty which was a major reason why I selected them. Over 4 years the patio has failed 4 times showing that they either don't understand how to fix the issue, or don't want to. The first time they repaired it with an unqualified crew was used and it results in lots of broken stones. After failing to get them to respond, I wrote a yelp review which to their credit after that they did re-do the repair in exchange for me taking down the yelp review.However it failed again within 6 months. After many attempts to contact them i gave up. By August 2022 the patio was much worse. They came back in Oct 2022 to repair and laid a thin layer of cement under the patio By Feb 2023 the patio has failed again, and this time worse than the other times. Since then I have been attempting to get them to come and repair, without success. They did finally send a crew to my property for 2 days and have left the property with a partially removed patio, meaning we can not use our pool anymore and the pool can't be cleaned or serviced. They claim they can not get to the back yard to continue but I've pointed out many times they can. I've made a huge number of attempts to contact them but am being ignored. I've asked to speak to the owner who has approved the repair but ***** has not called me in 3 weeks. They appear to attempt to delay repairs in the hope that their customers accept a poor job. Made worse, is the stone is no longer available, so any future repairs will mean that I need to remove and replace my entire patio to get a matching patio.At this point I do not trust Black Diamond to repair the work and request a refund for the patio installation so I can hire a reputable company.