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          Find a Location

          Proactiv has 9 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Proactiv

              120 Broadway #500 Santa Monica, CA 90401-2386

              BBB Accredited Business

            • Proactiv

              101 Independence Mall Way Kingston, MA 02364-3048

            • Proactiv Solutions

              3600 Army Post Rd Stop 103 Des Moines, IA 50321-2906

            • Proactiv

              5 Gateway Mall # R19 Lincoln, NE 68505-2432

            • Proactive Solutions

              P.O. Box 2021 Harlan, IA 51593

            Business ProfileProactiv

            Online Shopping
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            120 Broadway #500

            Santa Monica, CA 90401-2386

            Get Directions
            Visit Website
            (888) 731-5135

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.06/5

            Average of 108 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            358 complaints closed in last 3 years

            55 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/19/2017

            Years in Business: 29

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Proactiv has 9 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Proactiv

                120 Broadway #500 Santa Monica, CA 90401-2386

                BBB Accredited Business

              • Proactiv

                101 Independence Mall Way Kingston, MA 02364-3048

              • Proactiv Solutions

                3600 Army Post Rd Stop 103 Des Moines, IA 50321-2906

              • Proactiv

                5 Gateway Mall # R19 Lincoln, NE 68505-2432

              • Proactive Solutions

                P.O. Box 2021 Harlan, IA 51593

              Headquarters
              120 Broadway #500, Santa Monica, CA 90401-2386
              BBB File Opened:
              2/24/2016
              Years in Business:
              29
              Business Started:
              1/1/1995
              Business Started Locally:
              5/27/2016
              Business Incorporated:
              3/15/2016
              Accredited Since:
              5/19/2017
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 201607510346 for this business, issued by Secretary of State-Corporations

              These agencies may include:

              Secretary of State-Corporations

              1500 11th Street

              Sacramento CA 95814

              (916) 653-6814

              https://businesssearch.sos.ca.gov/

              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Proactiv Company
              • Xout
              • The Proactiv Company LLC
              • Alchemee LLC
              Business Management
              • Corporate Team, Manager of Customer Relat
              Contact Information

              Principal

              • Corporate Team, Manager of Customer Relat

              Customer Contact

              • Accounts Payable
              • Corporate Team, Manager of Customer Relat
              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Smart shopping online

              Customer Complaints

              358 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/15/2024

              Complaint Type:
              Sales and Advertising Issues
              Status:
              Resolved
              In and around April of 2022 I did not receive my last order from Proactive. I tried to access my account only to find that Proactive had retooled their website which had either erased my account or made it inaccessible to me. I called several times to try to fix my account & to get my last order shipped to me. I received excuses and the run around, but I did not receive my last order and they were never able to make my account accessible to me again. After this fiasco I never ordered from Proactive again. They have contacted claiming I owe $49.99 past due & that they will be submitting it to collections if I don't pay within 10 days. I believe their records that indicate I owe them a past due amount of $49.99 **** incorrect and I don't owe them anything. If this goes to collections & negatively affects my credit I plan to submit my complaint to the ***** Attorney General's fraud department.
              Read More
              Read 357 More Complaints

              Customer Reviews

              108 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Nancy B

              04/06/2024

              They have charged me double and a few times triple in one month for the past 6 months. Refuse to give me my money back and I asked how many subscription I have and they said one. The credit card company said that someone there is using my card. I have noticed odd charges on my card which I have reported. Dont buy from them.
              Read 107 More Customer Reviews

              Local BBB

              BBB of Los Angeles & Silicon Valley

              More Info on Local BBB

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              BBB reports on known marketplace practices.

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