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          The Honest Company, Inc. has 1 locations, listed below.

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            Business ProfileforThe Honest Company, Inc.

            Online Shopping
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.69/5stars

            Average of 13 Customer Reviews

            Customer Complaints

            27 complaints closed in last 3 years

            15 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 4/26/2012

            Years in Business: 13

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            Years in Business:
            13
            Business Started:
            1/17/2011
            Business Incorporated:
            7/18/2012
            Accredited Since:
            4/26/2012
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • HonestBeauty
            Hours of Operation

            Primary

            M:
            6:00 AM - 5:00 PM
            T:
            6:00 AM - 5:00 PM
            W:
            6:00 AM - 5:00 PM
            Th:
            6:00 AM - 5:00 PM
            F:
            6:00 AM - 5:00 PM
            Additional Contact Information

            Industry Tip

            BBB Tip: Smart shopping online

            Customer Complaints

            27 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/17/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I placed an order (#******) on 10/19/2023 and upon its arrival two of the items I ordered were missing. I emailed the company to let them know about the issue with my order and received an automated response that I should expect to hear back within 1-2 business days. After nearly a week without a response I contacted the customer service phone line but was unable to reach anyone as the line redirects to a voicemail box after 3-4mins. I left a message that included my name and number but did not receive a call back. (Based on other reviews this appears to be a pattern) I ultimately decided to involve Cash App (balance used for order purchase) by placing a transaction dispute due to the lack of response from the Honest company. After two weeks I finally received a response via email stating that the missing items I ordered were out of stock and they offered to refund the entire order. I was pleased with this resolution and I communicated this to Cash App, however I did not receive the refund. I contacted Honest to ask about the refund and they responded that it was unsuccessful due to the ongoing dispute. The dispute was finally closed by Cash App on 12/4/2023 and was denied. I requested information from Cash App to further understand why the claim was denied but Cash App did not provide any information. I communicated with Honest via email to let them know the dispute had been closed but I did not receive a response or the expected refund. On 12/20/2023 I sent a final email to Honest in attempt to allow them to resolve the issue but as of 1/11/2024 Honest has not responded or sent a refund. This is not okay.
            Read More

            Customer Reviews

            13 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            JESSICA N

            03/06/2024

            I've been using the skincare products for years. This morning a bug came out of my facial cream and it's only a couple weeks old. ??

            Local BBB

            BBB of Los Angeles & Silicon Valley

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