Business ProfileforAmerican Hartford Gold

My mother had contacted American Hartford Gold in March 24th and April 24, 2023 and purchased 500,00 dollars of gold and silver. She passed away on June 22, 2023 and there was gold and silver still being delivered to her house from those purchases 2 weeks after she passed. I contacted American Hartford Gold at that time to get the deliveries stopped and refunded. I spoke with Hartford Director of Compliance and explained what had happened to my mother and wanted a refund and send the gold and silver back and I also provided a death certificate. Hartford Gold would not do a full refund even though shipments was just made after my mother's death. However, they would buy it back. I talked to her account rep. and they would buy it back at ******* plus loss even though gold was still around the same price according to the invoices from Hartford Gold which should have been a full refund. The Hartford Gold account rep said gold was down and if I didn't need the money should hold on to it because gold is projected to go even higher and to call back when gold went back up even though it was around the same price she purchased. I called another time gold went higher and still over ******* loss out of ******* and listened to the same note cards they read off of to try get you to keep it even though it should of been refunded the purchase hadn't even been completed before my mother past. On March 8, 2024 I called again since gold had went to ***** dollars (all time high in history of gold price) and my mother price when she bought it we as ********. I thought sure I would be able to sell it back and get closer to back what my had paid. The answer was no. The buy back price this time was even worst even though gold was at a historic all time high. This time was a ******* dollars loss and now I was told I need to wait for a crisis to happen to maybe get close to what my mother spent which should have been refunded. This is why I'm contacting the BBB for assistance and warn other