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          E-Central Credit Union has 1 locations, listed below.

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            Business ProfileE-Central Credit Union

            Credit Union
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            990 S Fair Oaks Ave

            Pasadena, CA 91105-2626

            Get Directions
            Visit Website
            (626) 799-6000

            Customer Reviews

            2/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 81

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This company offers a credit union.

            Business Details

            Headquarters
            990 S Fair Oaks Ave, Pasadena, CA 91105-2626
            Years in Business:
            81
            Business Started:
            1/1/1943
            Business Incorporated:
            9/30/1943
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Business Management
            • Mr. Evan Hitchcock
            Contact Information

            Principal

            • Mr. Evan Hitchcock

            Customer Contact

            • Mr. Evan Hitchcock
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: How to choose a new bank or credit union

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/20/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I paid off my auto loan a long time ago that I had with them.I never received the title. When I call them they give me the run around about the title. Until they told me someone was going to call me. I had forgotten about it until I received my new car registration and it shows them as the lien holder. I called and they send me to voicemail and tell me ***** will be in. This is the same thing they did before when I called to inquire about it. Take the lien off the car loan they paid off. Its really not that complicated. Do you job instead of making me do everything and sending me to voicemail.
            Read More
            Read 1 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Nancy G

            10/03/2022

            I deposited a check of $2000 dollars on the 27th of September to cover my rent. The clerk I spoke with said my funds would be available on Friday the 30th of September. On Friday my funds were not available so I called E-Central and spoke with another rep who assured me my funds would be available on Monday the 3rd of October. My funds are not available today and I wrote a check to pay my rent. I called in today because my funds show as "pending" online. I called and was told by a new rep that the funds will be available tomorrow the 4th of October. There is no valid reason for giving me so much misinformation about my own money. They tell me that I may be hit with overdraft fees even tho my money has been deposited one week prior. This is unacceptable.

            E-Central Credit Union Response

            10/07/2022

            Hi Nancy,

            First, please accept my apology for the experience you described. I can understand your frustration. As you and I discussed this morning, there are automatic holds placed on a check when using a shared branch location. In some cases, we can shorten the hold or release part of the funds; however, it depends on several factors.

            In closing, thank you for your membership. I am hoping our conversation was fruitful. If you have any questions, please contact me.

            **** *********

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