Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Newegg, Inc. has 5 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforNewegg, Inc.

            Computer Parts
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1.11/5stars

            Average of 162 Customer Reviews

            Customer Complaints

            542 complaints closed in last 3 years

            156 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 10/10/2023

            Years in Business: 24

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            This company offers computer supplies and parts.

            Business Details

            This is a multi-location business.

            Find a Location

            Newegg, Inc. has 5 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              Years in Business:
              24
              Business Started:
              2/4/2000
              Business Started Locally:
              2/4/2000
              Business Incorporated:
              2/4/2000
              Accredited Since:
              10/10/2023
              Type of Entity:
              Corporation
              Alternate Business Name
              • Newegg.com
              • New Egg
              • NewEgg Business
              • NuTrend
              • Newegg Inc.
              Business Management
              • Mr. Don Gwizdak, Vice President of Operations
              • Mr. Anthony Chow, CEO
              Contact Information

              Principal

              • Mr. Don Gwizdak, Vice President of Operations
              • Mr. Anthony Chow, CEO

              Customer Contact

              • Mr. Don Gwizdak, Vice President of Operations

              Customer Complaints

              542 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/28/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              Hi, I hope I'm able to get some sort of help here. I'd received a package from Newegg, namely a Meta Quest 3 and this was for my daughter as she's been talking about VR for years, and she's saved up enough money to get one. We're a pretty low income household so as you could imagine, we don't exactly have much to work with to begin with. We'd bought this Quest 3 and received a box, however upon opening the box was empty. I went to Newegg immediately to file a claim because I've used Newegg in the past as a guest and never had this sort of issue at all, but I have heard of issues in the past from looking online, and it even happened to one of my friends. After opening this claim, I heard back after a while and they said that the case has been reviewed and closed as denied. That doesn't change the fact that the box is empty and I've done everything on my part to prove that. I shouldn't be stuck having to pay $500, and we paid with Affirm because it felt easier to do monthly payments, so more like $600+ after interest. If we'd known that something like this would happen to us, then we would've just gone somewhere like Amazon or otherwise. I was forced to go to ******* with the savings we do have to get one there and hearing that our case has been denied makes us even more worried. We don't have $600 to just throw away. I would really appreciate if someone could help me here. The case number I was given is #****** and I'm really praying for this issue to be fixed.
              Read More

              Customer Reviews

              162 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Patrick B

              03/07/2024

              Multiweek nightmare, received wrong item, multiple failed reships, all resulting in me with not item, cancelled all my orders, yet in still paying ****** because they cant figure out how to process my return. Newegg is absolutely hot dogshit.

              Local BBB

              BBB of Los Angeles & Silicon Valley

              BBB Reports On

              BBB reports on known marketplace practices.

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.