Northglenn Project

March 2026

Every Restoring Trust® project has a moment where things begin to shift. Not always in a big, dramatic way, but in a steady, hopeful rhythm where progress starts to feel tangible.

That’s where we are now in Northglenn.

With spring officially in full swing, our focus has turned to one of the final major hurdles on Peggy, Christina and Scott’s property: restoring the irrigation system. Ever since the original contractor did work on the home, the family hasn’t been able to use it—a loss that may seem small on the surface, but represents yet another piece of normalcy taken from them during this experience.

When we put out the call for help again at the beginning of the year, one local business owner didn’t hesitate.

Ricardo with Accredited Business Arbol de Fuego Services, right here in Northglenn, reached out almost immediately. He was eager to help one of his neighbors in need and quickly made time to come assess the property.

Later, we all met on-site to walk through the project together, and I always appreciate these moments—getting to see our Accredited Businesses in action, asking questions, thinking through solutions, and tailoring their approach to the unique needs of each home. Ricardo does exactly that. His thoughtfulness and expertise were evident from the start.

Peggy wasn’t home at the time, but it was so meaningful to finally meet Christina and Scott in person after months of phone calls and emails. Being able to stand together in the space we’ve all been working to restore made everything feel that much more real.

As we walked the property, Ricardo confirmed what we suspected: the original contractor had effectively eliminated access to the irrigation backflow by pouring concrete directly over it. In many ways, it was a perfect representation of the broader situation—shortcuts taken at the expense of the homeowner, leaving behind problems that are far more complex to fix.

Concrete poured over the back flow in the backyard.

But Ricardo didn’t dwell on what went wrong. He focused on what could be done.

He proposed a smart workaround: replacing the entire irrigation system and rerouting it over the concrete, ensuring it functions safely and reliably moving forward. He also offered to restore the irrigation system in the front yard—going above and beyond the initial scope.

And then he said something that continues to define this program: He’s willing to donate 100% of his own time and labor. It’s an incredible contribution, and one that brings us significantly closer to the finish line.

To make this possible, Ricardo will need support from a small team and expressed a need to ensure those individuals are compensated fairly. BBB Foundation is currently working alongside him to determine those costs and identify how we can help bridge that gap—because the last thing we want is for Peggy and her family to take on any additional financial burden after everything they’ve been through.

And in true Restoring Trust fashion, another piece of the puzzle fell into place: we also secured a donor for the irrigation materials!

Matt Wasserman, owner of Innovative Design—who you may remember from his generous $10,000 landscaping donation to the Cook St. Project—once again stepped up to help. When I reached out to see if he knew of any suppliers who might be willing to contribute, he immediately connected me with Josh Nichols at DBC Supply.

Josh was genuinely excited to be part of a project like this and has graciously offered to donate the materials needed to bring Ricardo’s plan to life. This is exactly what we mean when we talk about the ripple effect of good businesses.

With labor, materials, and a clear plan now in place, we’ve officially scheduled installation for May 1—a date that allows us to turn on the water, test the system, and ensure everything is working exactly as it should. And I’ll be there to capture it all!

I can’t wait to share photos from that day with you, and more importantly, to see this system restored for this family. It may be just one piece of the property, but it represents so much more: stability, care, and the simple ability to enjoy one’s home again.

Because that’s what Restoring Trust is really about. Not just fixing what was broken—but giving people back the pieces of life that were taken from them.

More soon.

Yours in trust,
Meghan Conradt, Director of BBB Foundation

Our Foundation delivers on BBB's mission of advancing marketplace trust by providing consumer protection and business celebration programs to our community.