Better Business Bureau Pacific Southwest, Central & Inland California

Operations, Mediation, & Innovation Team

Michael Sedio, VP & Chief Operations Officer and General Counsel
Michael Sedio

VP, Chief Operations Officer, & General Counsel

Nathan Gilbert, Regional Director
Nathan Gilbert

Regional Director

Mediation

Vicente Rodarte, Manager of Mediation Operations
Vicente Rodarte

Manager of Mediation Operations

Placeholder
Bianca

Small Claims Advisor (Fresno County)

Placeholder
Dillon

Unlawful Detainer Specialist (Solano County)

Placeholder
Emily

Mediator - Civil Law (Tulare County)

Placeholder
Fedra

Mediator - Civil Law (Kern County)

Placeholder
Juliane

Mediator - Civil Law (Tulare County)

Placeholder
Leslie

Small Claims Advisor (Fresno County)

Placeholder
Melissa

Mediator - Civil Law (Kern County)

Placeholder
Sarah

Mediator - Civil Law (Fresno County)

Innovation

Eduardo Broquez, Entrepreneur Engagement Director
Eduardo Borquez

Entrepreneur Engagement Director

Karen Bryant, Hospitality & Community Engagement Supervisor
Karen Bryant

Hospitality & Community Engagement Supervisor

Faustine Chan, Community and Business Programs Director
Faustine Chan

Community and Business Programs Director

Farzi Chapman, Volunteer Coordinator
Farzi Chapman

Volunteer Coordinator

Placeholder
Alexia Morales

Community Concierge Assistant

Rochelle Petrie, Community Concierge and Outreach Coordinator
Rochelle Petrie

Community Concierge and Outreach Coordinator

Samantha Scholl, AVP Innovation & Entrepreneur Programs
Samantha Scholl

AVP, Innovation & Entrepreneur Programs

Operations

Michelle Marin, Vice President Operations
Michelle Marin

Vice President, Operations

Operations | Conciliation & Engagement

Ana Amador, Conciliation & Engagement Supervisor
Ana Amador

Conciliation & Engagement Supervisor

Placeholder
Dyane Arredondo

Conciliation & Engagement Specialist

Shelby Ruiz Cabrera, Conciliation & Engagement Specialist
Shelby Ruiz Cabrera

Conciliation & Engagement Specialist

Miriam Carmona, Data Quality & Resolution Group Lead
Miriam Carmona

Data Quality & Resolution Group Lead

Placeholder
Delia Armijo

Conciliation & Engagement Specialist

Jiovanni Garcia, Conciliation & Engagement Specialist
Jiovanni Garcia

Conciliation & Engagement Specialist

Placeholder
Yarell Gonzalez

Conciliation & Engagement Specialist

Placeholder
Nina Hack

Conciliation & Engagement Specialist

Jasmine Hill, Operations Engagement Lead
Jasmine Tucker

Operations Engagement Lead

Karla Olvera, Conciliation & Engagement Specialist
Karla Olvera

Conciliation & Engagement Specialist

Madi Posey, Conciliation & Engagement Specialist
Madi Posey

Conciliation & Engagement Specialist

Jessica Simpson
Jessica Simpson

Conciliation & Engagement Specialist 

Rhianna Zastrow, Conciliation & Engagement Specialist
Rhianna Zastrow

Conciliation & Engagement Specialist

Operations | Customer Service

Earline Adams, Lead Customer Service Representative
Earline Adams

Lead Customer Service Representative

Brendon Becker, Trade Practices Specialist
Brendon Becker

Trade Practices Specialist

Michelle Bird, Customer Service Representative
Michelle Bird

Customer Service Representative

Placeholder
Denise Carter

Customer Service Representative

Placeholder
Vanessa Hamann

Data Quality Specialist

Placeholder
Tristan Looney

Data Quality Specialist

Gisselle Rodriguez, Trade Practices Specialist
Gisselle Rodriguez

Trade Practices Specialist

Sophie Simpson, Lead Data Quality Specialist
Sophie Simpson

Lead Data Quality Specialist

Inna Torrico, Operations Manager
Inna Torrico

Operations Manager