Better Business Bureau

Operations, Mediation, & Innovation Team

Michael Sedio, VP & Chief Operations Officer and General Counsel
Michael Sedio

VP, Chief Operations Officer, & General Counsel

Mediation

Vicente Rodarte, Manager of Mediation Operations
Vicente Rodarte

Manager of Mediation Operations

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Dillon

Unlawful Detainer Specialist (Solano County)

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Emily

Mediator - Civil Law (Tulare County)

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Francisca

Mediator - Civil Law (Tulare County)

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Juliane

Mediator - Civil Law (Tulare County)

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Leonel

Mediator - Civil Law (Kern County)

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Leslie

Mediator - Civil Law (Fresno County)

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Lezly

Small Claims Advisor (Fresno County)

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Melissa

Mediator - Civil Law (Kern County)

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Sarah

Mediator - Civil Law (Fresno County)

Innovation

Samantha Scholl, AVP Innovation & Entrepreneur Programs
Samantha Scholl

VP, Innovation & Entrepreneur Programs

Karen Bryant, Hospitality & Community Engagement Supervisor
Karen Bryant

Hospitality & Community Engagement Supervisor

Faustine Chan, Community and Business Programs Director
Faustine Chan

Community and Business Programs Director

Farzi Chapman, Volunteer Coordinator
Farzi Chapman

Volunteer Coordinator

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Morgan Dirks

Community Concierge

Jaiona Head
Jaiona Head

Community Concierge

Khandle Hedrick
Khandle Hedrick

Director of Innovation Programs & Community Engagement

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Alexia Morales

Community Concierge

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Haley Reyes

Community and Business Programs Specialist

Operations

Michelle Marin, Vice President Operations
Michelle Marin

Vice President, Operations

Operations | Conciliation & Engagement

Ana Amador, Conciliation & Engagement Supervisor
Ana Amador

Conciliation & Engagement Supervisor

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Dyane Arredondo

Conciliation & Engagement Specialist

Shelby Ruiz Cabrera, Conciliation & Engagement Specialist
Shelby Ruiz Cabrera

Conciliation & Engagement Specialist

Shelby Ruiz Cabrera, Conciliation & Engagement Specialist
Shelley Cavazos

Conciliation & Engagement Specialist

Miriam Carmona, Data Quality & Resolution Group Lead
Miriam Carmona

Customer Service & Quality Supervisor

Nathan Gilbert, Regional Director
Nathan Gilbert

Regional Director

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Yarell Gonzalez

Conciliation & Engagement Specialist

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Nina Hack

Conciliation & Engagement Specialist

Keeli Knudson
Keeli Knudson

Conciliation & Engagement Specialist

Karla Olvera, Conciliation & Engagement Specialist
Karla Olvera

Conciliation & Engagement Specialist

Kieryn
Kieryn Parkin

Conciliation & Engagement Specialist

Madi Posey, Conciliation & Engagement Specialist
Madi Posey

Conciliation & Engagement Specialist

Jessica Simpson
Jessica Simpson

Conciliation & Engagement Specialist 

Jasmine Hill, Operations Engagement Lead
Jasmine Tucker

Operations Engagement Lead

Rhianna Zastrow, Conciliation & Engagement Specialist
Rhianna Zastrow

Conciliation & Engagement Specialist

Operations | Customer Service

Earline Adams, Lead Customer Service Representative
Earline Adams

Lead Customer Service Representative

Brendon Becker, Trade Practices Specialist
Brendon Becker

Trade Practices Specialist

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Diana Burningham

Data Quality Specialist

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Denise Carter

Customer Service Representative

Asaicia Fuchs
Asaicia Fuchs

Trade Practices Manager

Gisselle Rodriguez, Trade Practices Specialist
Gisselle Garcia

Trade Practices Specialist

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Vanessa Hamann

Data Quality Specialist

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Tristan Looney

Data Quality Specialist

Hank Parry
Hank Parry

Customer Service Representative

Isabel Peterson
Isabel Peterson

Data Quality Specialist

Sophie Simpson, Lead Data Quality Specialist
Sophie Simpson

Data Quality Supervisor 

Inna Torrico, Operations Manager
Inna Torrico

Director of Operations