Job Title: Business Relations Representative

Reports to: Business Relations Manager

Classification: Non-Exempt

Purpose: To establish new business relationships with business prospects for the purpose of qualifying them for accreditation. Consistently meet quality, productivity and sales targets.

Environment: The Better Business Bureau is a non-profit membership organization (501C6) and manages a Foundation (501c3) that provides for mediation services. The headquarters are located in Fresno with a branch office in Bakersfield, which services customers in 11 counties of the San Joaquin Valley and Inland Empire by providing reliability reports on companies and charities, advertising review and dispute resolution through conciliation, mediation and arbitration.

The following is a list of major duties and responsibilities for this position along with certain supportive duties. It is not all-inclusive. Other duties and responsibilities may be added as needed and in addition, management, as appropriate, may modify this job description.

Telephone Sales

• Contact screened business to qualify them for accreditation.
• Use prepared, approved scripts, objection tools, and closing techniques in discussion with prospective client businesses.
• Provide prospective companies with copy of code of Business Practices and Agreement for signature.
• Meet or exceed targets for call attempts, calls completed, orders closed, etc. as established by Manager.
• Refer any calls outside department guidelines to the appropriate department.
• Abide by the BBB Code of Ethical conduct in all activities.

Sales Documentation

• Accurately complete application forms in detail with required and supplemental information as needed to qualify business for accreditation.
• Accurately complete payment forms to accompany applications.
• Maintain performance tracking log as required by manager.
• Update systems and reporting tools in alignment with procedure regarding prospect and customer contact, follow-up, etc.
• Supply information such as disconnected phone numbers, questionable companies or updated information to the Department of Operations using BBB guidelines.

Supportive duties and responsibilities:

• Support other staff as needed.

Education/Experience

• High School Diploma/GED; AA/BA/BS Degree preferred.
• Minimum 6 months relevant sales/marketing experience.

Behavioral Skills

• Professional demeanor: Able to conduct self in a competent, efficient manner; personable without being overly friendly and talkative; focused on delivering excellent customer service.
• Communication skills: Clearly present information verbally and in writing; influence or persuade others through oral and written presentation in positive or negative circumstances; listen well; read and interpret information.
• Assertiveness: Able to express opinion maturely in spite of disagreement; accurately communicate with others regardless of their status or position.
• Policy and Procedures: Relate to routine operations in a manner that is consistent with existing solutions; conform to established policies and procedures; document work.
• Team Player: Supportive of co-workers and other staff; willing to “pitch” in and help as needed.
• Confidentiality: handle all confidential issues appropriately; do not share with others who have no need to know.
• Integrity: demonstrates trustworthiness.

Qualifications

• Computer proficient (Word and Outlook) and intranet/internet.
• Business-to-Business sales focus.

Physical Requirements

This position is performed in an office at a desk using phones and computer. Must be able to sit for long periods; see and greet visitors; listen and respond to requests professionally in person, by phone, email, or hard copy; and access data base. Able to enter data, track statistics and develop written reports. Some lifting, bending, stooping, stretching and reaching as needed to move supplies, files and materials. Regular attendance is essential.

Reps are requested to work in the office; however, working from a remote location on a full-time or part-time basis can be accommodated. This is subject to approval by management regarding an individual assessment.

Our Staff Members Enjoy

• Base pay guarantee against Uncapped Commission plus Bonus Programs
• 401(k) with Employer Contribution
• Medical and Vision Insurance Package
• Life Insurance Package
• Paid Time Off and Holidays

 

Original Date: 7/21/2015

Updated: 10/6/2022