BBB Serving Minnesota and North Dakota

We are located in Burnsville, MN and serve both the business and consumer communities across Minnesota and North Dakota through education, BBB Accreditation, events, and more.

About Us

Better Business Bureau of Minnesota and North Dakota is a non-profit organization formed in the early 20th century to protect consumers against unfair, misleading, or fraudulent advertising and selling practices. More than 100 years later, BBB continues to help people make smart and safe buying decisions.

The BBB's mission is to be the leader in advancing marketplace trust. Companies that partner with BBB are coached on how to build stronger, more trusting relationships with customers. Accredited Businesses also commit to adhering to our BBB Standards of Trust.

The BBB network consists of 90 regional offices throughout North America. Learn more about the International Association of Better Business Bureaus.

Learn more about our programs, services, and community

How can I help you? Beautiful call center workers in headphones are working at modern office.

Our dedicated team of resource specialists are ready to answer your questions about scams, businesses, and any marketplace related topics. Give us a call, send us an email or start a live chat.

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BBB is governed by 28 volunteer Board of Directors who represent the interests of Accredited Businesses and strategic partners. They oversee the welfare of the organization and advise staff to carry out the programs and services of our mission.

Our team is eager to share the value of BBB Accreditation with local businesses. Talk with one of our representatives today to learn how to access exclusive membership benefits and stand out in the marketplace.

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BBB is the largest professional association in the Upper Midwest. We offer exceptional business support – from customizable BBB profiles, advertising programs, events, webinars, and business tips.

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Invest in furthering the mission of the BBB Foundation, a 501(c)(3) organization that educates consumers and businesses on scam education and more. Sponsor a BBB event or program today.

BBB hosts a variety of events to connect with the community throughout the year. Check out what's coming up on the calendar and join us!

BBB Foundation is the charitable arm of BBB serving Minnesota and North Dakota. The 501(c)(3) organization's mission is to provide scam prevention education, resources, and training on ethics.

BBB Torch Awards for Ethics recognizes marketplace rolemodels that demonstrate an outstanding commitment to ethics and integrity in all aspects of their operation in Minnesota and North Dakota.

Ethics and integrity are founded on principles we learn young — at home, at school and in dealings with our peers. For that reason, we offer an annual scholarship program recognizing high school Students of Integrity.

As the leader in scam prevention education and marketplace trust, our experts are equipped to share and educate on these topics and more. Request a speaker today!

BBB's free and interactive tool helps people report and research scams in their area. The new and improved platform is easy to use, with social sharing features and step by step instructions.

Stay in the know when you sign up for BBB's monthly Capable Consumer newsletter. Learn about scam prevention tips, upcoming events, and other marketplace announcements all in one place.

Meet our leadership team

Susan Adams Loyd

President and CEO

Janet Fahey

Vice President of HR, Talent, and Culture

Julie Kiedrowski

Vice President of Business and Consumer Services

Chad Pedersen

Vice President of Accredited Business Development

Ryan Sharp

Vice President of Finance and Accounting

Bao Vang

Vice President of Communications