BBB New Hampshire: Previous recipients

LNA Health Careers, led by Kerri Dutton, has won the Torch Award in the large business category for its exceptional contributions to healthcare education and community impact. The organization is known for its high-quality training programs and strong ethical foundation, preparing students for meaningful careers in patient care. Kerri fosters a culture of integrity and accountability by encouraging open dialogue about ethical challenges and aligning staff with the organization’s mission through regular workshops and meetings. She also promotes team unity through engaging activities and professional development opportunities, such as annual teaching conferences and administrative retreats.

Employees are empowered to make real-time decisions to enhance customer service, reinforcing a customer-first mindset. Under Kerri’s leadership, LNA Health Careers has been voted the #1 Trade School in Healthcare in Manchester twice, reflecting its strong reputation. Beyond the workplace, Kerri supports local initiatives, helping at-risk youth and young adults gain career readiness and mentorship. Her holistic approach to leadership has created a motivated, cohesive team and a lasting impact on the healthcare community.

Crystal-Lee Thompson of Thompson Insurance has won the Torch Award in the medium business category for her outstanding community impact and leadership. Through the “Helping Hands” program, her agency has facilitated over $150,000 in grants to local nonprofits, including the Boys and Girls Club and Meals on Wheels. She fosters a culture of giving back by involving employees in community service and encouraging teamwork and mentorship. Crystal-Lee leads by example, emphasizing honesty, integrity, and transparency in all her interactions.

Since founding Thompson Insurance five years ago, she has partnered with the Allstate Foundation to lead group grant projects across New Hampshire. Her dedication to client service has earned the agency over 810 five-star reviews and the highest customer retention rate in the state. The business has nearly doubled in size through organic growth alone, maintaining elite agency status. Crystal-Lee’s intentional and compassionate leadership continues to make a lasting difference in her community.

Bruce Randall of Randall School of Karate has won the Torch Award in the small business category for his dedication to teaching traditional karate as a holistic lifestyle. His school emphasizes values like modesty, integrity, perseverance, and compassion, which he simplifies into being “affable and unflappable.” Bruce excels at engaging young students, making classes fun while instilling discipline, focus, and respect. Feedback from both students and parents reflects the school’s positive impact, with many families returning year after year.

Classes promote teamwork, with experienced students mentoring newer ones and prioritizing each other’s safety. Bruce is deeply involved in the Exeter community, serving as a Chamber Ambassador and choosing the town for its vibrant spirit. He also extends his services to students with special needs, including veterans and children with ADHD or autism.

2023

ALTOS, Bedford, NH 
Conde Roofing & Construction LLC, Merrimack, NH
Goedecke Design Center, Bedford, NH

*Due to the Covid-19 pandemic, BBB Serving New Hampshire did not hold Torch Awards from 2020-2022*

2019

Family Car Care & Tire Center, Penacook, NH 
Blackdog Builders, Inc., Salem, NH
Foxfire Property Management, Concord, NH

2018

Benchmark Home Improvements, Exeter, NH
Belknap Subaru, Tilton, NH
Mainstay Technologies, Manchester & Belmont, NH

2017

Financial Focus, Inc., Wolfeboro, NH
Phaneuf Funeral Homes, Manchester, Littleton, Boscawen, NH; Brattleboro, VT
Crucon Cruise Outlet, Moultonborough, NH

2016

KT Blue Board Plastering, Nashua, NH
Epping Well and Pump, Epping, NH
Littleton Coin Company, Littleton, NH


2015

New England Pest Control of NH
Buxton Oil Company
Visting Angels

2014

Russell Auto, Inc.
Elm Grove Companies
Polaris Direct

2013

Calling All Cargo Moving & Storage
Millennium Integrated Marketing
Globe Manufacturing Company


2012

RCD Components
Bill Trombly Plumbing, Heating and Cooling
Healthy Homes Today


2010

Senior Financial Resources
Favorite Foods
Devine Millimet


2009

Speer's Fine Jewelry
Paradigm Plumbing & Heating
Federal Savings Bank


2008

Cassandra Salon & Spa
Goedecke Decorating Center
Globe Transmissions


2007

Handyman Matters
Water Energy Distributors
Brady Sullivan Properties


2006

CA Hoitt Furniture
Community House Calls
College Bound Movers


2005

Direct Maytag
Bedford Village Inn
Blackdog Builders