Frequently asked questions
A professional video shoot is included in BBB+ and BBB Max membership plans.
Note: Only available to Member Accredited Businesses
Member BBB testimonial video
Member spotlight video
Video of your business, products and services
Photos of your business, products and services
Photos from your video shoot
Head Shots
Video about how you started your business (Behind the Business Story)
Video about how you use BBB Membership & Business Solutions
Video for your BBB Business Profile
Photos for your BBB Business Profile
Video story for Social Media
Photos will be taken during the video shoot, these can include headshot or similar photos and B-roll style photos. Photos are only taken during the video shoot.
Sign In to your BBB Member Accredited Business Account and go to Business Solutions.
Note: Only available to Member Accredited Businesses
The video produced will be a 1-2 minute video for use on social media.
Our professional photographer
Yes, anyone included in the video will need to sign a photo and video release waiver form prior to scheduling the video shoot.
Who you are and what you do
What your business does/is
How long you have been in business
Why you are a BBB Member Accredited Business
What you like about your BBB Membership Accreditation
What BBB Member Benefits you enjoy
Why do you enjoy your business industry
Include video of your office, warehouse, work areas
Product videos
BBB's Multimedia Content Creator will come to your business and do an interview-style video, record b-roll shots, take headshots for you and take photos of your business to help tell your story.
Once your video is filmed, it will be produced and edited by BBB's Multimedia Content Creator.
Once the video is finalized and approved, it will be added to BBB’s social media channels, BBB Video Series, and your business profile.
Once the video is complete, you will receive an email from BBB with a link to the video.
Only one video/photo shoot per BBB Member Accredited Business
The video is specifically only about the primary business name listed on your BBB Business Profile.
We will reach out to you to schedule your video shoot after you have submitted the request form.
The finalized video is typically delivered within 8-12 weeks.
Photographs and/or videos may not:
Include any promotional, performance or advertising claims
Include pricing information
Include any product/business superiority claims, or mention or disparage any specific competitors
Include any reference to the business’ BBB rating that is not currently accurate (any video referencing an inaccurate rating should be removed immediately)
Depict any awards received other than BBB ethics/torch or similar BBB award
Include testimonials or endorsements
State or imply or imply anything that is untrue
Reflect unfavorably on the BBB
Use clip art or stock images, unless the clip art or stock image is part of the business’ logo
Use, depict or include any trademarks or copyright materials of any party without express, written permission, including but not limited to music or stock B-roll
If you already have videos of your business, you can easily log into your BBB Member Accredited Business account and upload your videos.
If your business is no longer BBB accredited, the video will be removed from all platforms where BBB has posted it and can no longer be used due to BBB Brand Guidelines.
Follow the link below