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Complaint Management Certification for your business

Show your customers and potential customers your business is dedicated to resolving complaints with Complaint Management Certification from BBB.

Complaint Management Certification from BBB will provide information on complaints, the proper ways to respond to a complaint and more.

Receive a certificate to download and print from BBB in Complaint Management.

What is a complaint?
What is the complaint process?
How do I respond to a complaint?
Does a business have to respond to complaints?
Should a business follow-up on a complaint?
What are the best practices for dealing with complaints?
Complaint FAQs for businesses

This member benefit is only available to Member Accredited Businesses on the BBB MAX plan