BBB in E. MA, ME, RI & VT Customer Reviews

The goal of Customer Reviews is to provide valuable information about an interaction that a business has had with a customer. Learn more about BBB Customer Reviews today.

Take advantage of all the tools BBB has to offer to get more Customer Reviews for your business.

Make it easy for your customers to leave a review - anytime, anywhere! Simply save the web app to your phone, then enter your customer's cellphone number or email address to send a message requesting a Customer Review.

The Review Solution is an app designed to allow your business to request Customer Reviews directly from your customers through text. The app lets you easily manage, track and analyze your reviews.

Learn more about Customer Reviews with answers to the most common questions businesses have.

Are paid Customer Reviews legal? Do paid reviews violate BBB Policy? Learn more about it here.

Encourage - don't prohibit - Customer Reviews and complaints. Learn best practices for customer feedback.

Bad reviews can happen to any business, and how you respond matters.