BBB in E. MA, ME, RI & VT Customer Reviews

The goal of Customer Reviews is to provide valuable information about an interaction that a business has had with a customer. Learn more about BBB Customer Reviews today.

Take advantage of all the tools BBB has to offer to get more Customer Reviews for your business.

Make it easy for your customers to leave a review - anytime, anywhere! Simply save the web app to your phone, then enter your customer's cellphone number or email address to send a message requesting a Customer Review.

The BBB Member Store is included with BBB Membership.

Products include:

• Customer Review Document Labels
• Customer Review Management Certification
• Leave a BBB Review on My Business: Option 1
• Leave a BBB Review on My Business: Option 2
• Customer Review Generator
• Customer Review Postcards

Note: some productsi n the BBB Member Store are based on membership plan.

Learn more about Customer Reviews with answers to the most common questions businesses have.

Are paid Customer Reviews legal? Do paid reviews violate BBB Policy? Learn more about it here.

Encourage - don't prohibit - Customer Reviews and complaints. Learn best practices for customer feedback.

Bad reviews can happen to any business, and how you respond matters.