Typically, the BBB does not reopen a closed complaint. However, if you did not receive the resolution promised by the business, the BBB may consider reopening the complaint.
Please note:
Whenever there's an update regarding your complaint, the BBB will notify you promptly via email.
When you get an email from BBB regarding your complaint, it is the latest and most up to date information available on your complaint; BBB personnel do not possess any further details.
When there's an update BBB will immediately email you.