Business ProfileforKnoxville TVA Employees Credit Union

I've banked with TVA for two decades. Until recently, it was just the place my money was kept. Everyone there had always been friendly and I had no issues, until I decided to take out a mortgage. You do not have the ability to automatically pay your mortgage with funds in your TVA Checking - it must be done by their mortgage team. Last year, their auto pay stopped when the escrow increased by $2; I missed a mortgage payment. They called, back dated the payment, and updated the auto pay. Annoying, but fine. This year, I was not informed and they left the auto pay off for 3 months. I have a lot of personal tragedy currently taking place and wasn't paying a ton of attention to my bank account. There was enough available for 6 months of mortgage payments. But, when my credit dropped 103 points, I noticed. Checking in on my accounts, they had taken the missed payments - they were capable of it the entire time. They just waited until my credit took a dive to do anything. When I called, asking why I wasn't notified in any way, the only answer I was given was "We sent you an escrow change letter, in January." Great. Thanks. If you just need a place to keep money, they're passable. For any banking beyond that, look elsewhere.