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          Find a Location

          Kenny Thomas Olathe Toyota has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            • Kenny Thomas Olathe Toyota

              685 N Rawhide Dr Olathe, KS 66061-3688

              BBB Accredited Business

            • Kenny Thomas Olathe Toyota

              1501 E Santa Fe St Olathe, KS 66061-3642

              BBB Accredited Business

            Business ProfileKenny Thomas Olathe Toyota

            New Car Dealers
            Multi Location Business
            BBB accredited business

            Contact Information

            685 N Rawhide Dr

            Olathe, KS 66061-3688

            Visit Website
            (913) 780-9919

            Want a quote from this business?

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            Customer Reviews

            1/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 1/17/1995

            Years in Business: 29

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Kenny Thomas Olathe Toyota has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Kenny Thomas Olathe Toyota

                685 N Rawhide Dr Olathe, KS 66061-3688

                BBB Accredited Business

              • Kenny Thomas Olathe Toyota

                1501 E Santa Fe St Olathe, KS 66061-3642

                BBB Accredited Business
              Location of This Business
              685 N Rawhide Dr, Olathe, KS 66061-3688
              BBB File Opened:
              1/17/1995
              Years in Business:
              29
              Business Started:
              11/1/1994
              Business Started Locally:
              11/1/1994
              Accredited Since:
              1/17/1995
              Alternate Business Name
              • Olathe Toyota
              Business Management
              • Kenny Thomas, President
              Contact Information

              Principal

              • Kenny Thomas, President
              Additional Contact Information

              Fax Numbers

              • (913) 780-9614
                Primary Fax
              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              4 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/26/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I bought a Toyota Corolla back in 2014 from another dealer.. well, the issue is a paint recall .. TOYOTA SENT ME REGARDING MY YEAR MODEL THE PAINT DOES NOT STICK TO THE METAL. It will bubble up and start to peel. Well, I took the recall to my local Dealer here in Olathe, Olathe Toyota. They started the process.. told me to come back if more panels need painting… well that was in 2021… I have three panels left that are peeling paint… and they refuse to fix… the warranty on this paint recall ends September 6, 2024. It’s no money out of their pocket… it’s just no money going in.. they told me that they don’t use third party vendors. Which is a lie I talked to the place I had the previous panels painted… I want my car fixed. And Olathe Toyota fails to comply with the warranty recall on the paint….the body paint shop does work for them all the time… I don’t like to be lied to. Time is running out. And other dealers said that Olathe started the process in the beginning and needs to follow thru…
              Read More
              Read 3 More Complaints

              Customer Reviews

              5 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Laura G

              09/14/2024

              v\We purchased a used car in February for our teen driver. We were assured it went through a rigorous inspection process. Until last week, we were happy with the purchase. As she was driving in rush hour traffic on the way to school, the right axle just fell off of the car! We had it towed to our mechanic, after the tow driver told us he had never seen anything like it, and our mechanic said it was long term damage that did not just happen since we owned the car. After a week of trying to reach the dealership's used and general sales manager and no calls back, I demanded the GM be called out of a meeting today. What happened to customer service? There was no resolution to our problem, just an "I'm sorry, I don't check landline voicemails." and "I'll do some research." Not sure what research is going to be conducted. Honestly, I didn't expect anything to come of it, but I at least expected a call back. Our fault for buying a car without a warranty, but you can bet we will not make the mistake of purchasing from here again.

              Kenny Thomas Olathe Toyota Response

              09/16/2024

              Mrs. G******** called the dealership Saturday September 14th 2024 around 9:30 am. I was informed by receptionist that there was an upset customer on the phone and I needed to take call. I took call and listened to Mrs. G******** explained the situation. I did apologize to Mrs. G******** for not returning her call left on my office phone (call received Wednesday September 11th at 3:30 pm). The purchase of the 2014 Honda Accord with 117,923 miles was completed on February 2, 2024, the warranty on the vehicle was a Limited Powertrain Warranty of 30 days or 1,000 miles. The issue with the axel happened sometimes the beginning of September or end of August 2024 not sure. The phone call on Wednesday, that did go to my voice mail, was the first that I would have had a change to do anything with the vehicle, however we did not get the opportunity to look at the vehicle therefor, i cannot confirm nor deny any of the issues that they had with the vehicle.

              Customer Response

              09/19/2024

              Yes, we bought a used car with limited warranty that had some miles. Yes, I understand things happen and things failing can't be predicted, like the starter we had to replace on September 9th. However, my concern is with a piece of the car that rusted away until it broke that my teenage daughter was driving. That is something that SHOULD be caught on inspection according to a tow driver and a mechanic. Since the car was not under warranty and seeing your response to the situation, I know bringing it to Olathe Toyota would have done nothing for us, as they don't stand behind used cars that are sold. Also in regards to the response from the dealership, who I can assume is the general sales manager. I actually left 4 voicemails, and I sent one email. The email was sent on Saturday, September 7th. I left a voicemail with the used sales car manager on September 8th and 9th. I also tried to call back in the afternoon of the 9th and left a message for the general sales manager. I then called back AGAIN on September 11, as stated in general sales manager's reply, when I finally demanded to speak with someone.
              Read 4 More Customer Reviews

              Local BBB

              BBB of Midwest Plains

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